Occupancy Index

Occupancy Index - April 1, 2023

Average weekly - 45%

Peak Day - Wednesday 58%

Slow Day - Friday 27%

Employers are beginning to invest in office facilities to attract workers back, a tangible sign that they are trying to encourage a return to the office. New more collaborative space which have the amenities of home and address the cost of coming to the office may continue to reduce remote work.

Variations of the hybrid model where employees choose when and where to work is not meeting the needs of employers. It is evident from interviews that most employers who are measuring productivity relative to where employees are working are finding a need to increase office attendance. At the same time employers are supporting remote work where it is working.

See several Articles of Interest below which underscore the tension between employers and employees over when and how remote work should be managed.

 The next Index is scheduled for April 27th, 2023.

Links to Articles of Interest

Thoughtful Fortune Analysis Calls for Employers and Employees to ‘Grownupify’

Taking stock of the many conflicting directions affecting the modern office work environment, this excellent article from Fortune suggests that we may have forgotten how to add value to individual performance in the workplace. Paying too much attention to productivity measures that are more appropriate for the schoolyard than today’s offices devalues the importance of trust. In what the author characterizes as ‘non value-added optimization,’ this is a call for everyone to ‘grownupify’!  And the bonus is that there is no mention of remote work or pressures to return to the office. This is about trusting your employees to great work. Perhaps negotiators and union representatives for more than 150,000 federal employees currently looking down the barrel of strike action should take a read of this piece?

https://fortune.com/2023/04/10/old-fashioned-management-failing-productivity-slump-grownupify-work-careers-success/amp/

Is the U.S. Leaving Work From Home Behind?

Data from the U.S. Dept of Labor suggests that the number of workers back in their offices is nearing levels from before the pandemic. Just another source of information to confuse the picture or an indication that trends are shifting?

https://www.wsj.com/articles/work-from-home-era-ends-for-millions-of-americans-8bb75367

One of Canada’s Largest Employers Stresses ‘Purposeful work’ as Key to Company’s Future

Manulife has been investing in physical and programmatic offerings to make being back in the office as pleasant as possible but CEO Gori says,”I think we’re going to see – and probably already are seeing – productivity improve because people are now being more purposeful with their time.” The Manulife building is more than a century old so a refresh was probably overdue but the company has taken the opportunity to build out functional but attractive work spaces. While there continues to be debate among CEOs about how many days in the office should be mandatory, Gori feels that two out of five is the right move for his employees. Surprisingly, Monday attendance levels are also higher than industry norms, something that is also reflected in company locations in other countries.

https://www.theglobeandmail.com/business/article-companies-turn-to-baristas-free-food-and-socializing-to-lure-employees/

Some UK Office Workers Are Reluctantly Admitting They Like Being Back in the Office

Following a media tradition of using individuals to tell a story with wider implications, this article offers the experience of a 20 something who admits to appreciating being forced back into an office environment. In addition to stressing the more obvious advantages associated with face to face contact, the article explores one of the less well-known challenges of working from home: the ability to separate home and work life.

https://www.bbc.com/worklife/article/20230317-the-workers-quietly-backtracking-on-return-to-office

Doom and Gloom for Office Landlords in the U.S. Points to a New Normal Say Realtors

Faced with the need to manage the cost of upgrades to retain tenants and financial pressures related to rising interest rates, even well-heeled companies like Brookfield are feeling the pain in some U.S. markets. Industry insiders suggest that the continuing uncertainty over remote work will mean that only the very best quality buildings will thrive. Cushman and Wakefield reports a significant gap in office attendance between A+ and B class buildings in most U.S. markets. Executives responsible for deciding how much to invest in upgrades are faced with a challenging year, the company suggests.

https://www.businessinsider.com/office-buildings-doom-loop-companies-landlords-remote-work-from-home-2023-3

MTA: Rent ‘Reprieves’ Preferable to Vacancies in the Subway System

The plight of the MTA is by no means unique in the U.S. when it comes to returning to pre-pandemic ridership. This has a knock-on effect on the small retail enterprises that serve customers in the system. Rather than allow boarded up facilities for newspaper and coffee stands, the MTA is continuing its rent relief practices for the foreseeable future to at least maintain the façade of normalcy.

https://www.nydailynews.com/new-york/ny-transit-retail-recovery-slow-20230403-vl2rvsb2ynh5bjqsnk4rd4rsnq-story.html

Role of Universities, Hospitals as Activity Generators On Display in Vancouver

The transformation of inner city former ‘industrial’ areas such as South Flatz are emblematic of the benefits of introducing new uses into a well-located neighbourhood, signaling the emergence of a highly valued life sciences cluster. This is the case in Vancouver as the arrival of a new Emily Carr campus and other post-secondary investments stimulated by the donation of large sites from a former heavy industry. Also on the way is a massive new hospital and health campus anchored by St Paul’s, traditional a downtown entity. Although it won’t be open until 2027 the buzz associated with its construction is encouraging developers to invest in new labs as well as amenities that will be needed to serve the influx of a new daytime population. 

https://www.theglobeandmail.com/business/industry-news/property-report/article-life-sciences-research-facilities-sprouting-in-vancouvers-south-flatz/

Important to Remember What You Learned in Statistics 101

If you think back to your student days, you will no doubt recall that it is critically important to understand the difference between ‘correlation’ and ‘causation’: remembering this distinction will be helpful when reading this interesting but sometimes baffling article about ‘big data’ and its influence on the way cities are planned and managed.  With examples from many jurisdictions, the ‘solutions’ identified by big data range from linking the absence of abandoned buildings and tree cover to predict gun violence to blindingly obvious links between reduced commuting as a result of work from home and economic pain for downtown service industries. The article nevertheless makes a useful distinction between “specifically designed data” such as information coming from the census to “opportunistic data” from cell phone usage etc. MIT researchers also note that such sources are constantly evolving as privacy requirements ramp up.

https://www.theglobeandmail.com/business/article-big-data-helps-planners-reimagine-cities-as-new-work-patterns-emerge/

Just When You Thought You Had Heard Everything

Hard to believe, but there is a new breed of entertainers emerging to serve the poor souls who have to show up in soul-destroying office environments – meet the dog visitors, a new way to bring joy to over-stressed CEOs. “(CEOs) will come right into the pen snuggling the dogs. It’s adorable,” says Ms. McFadden, who founded Doggos, a Toronto-based company that puts on social and corporate dog events, in 2020.

https://www.theglobeandmail.com/canada/article-doggin-it-at-the-office-employers-are-using-dog-visits-to-entice/

  

  “The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”

Occupancy Index - March 15, 2023

Average weekly - 43%

Peak Day - Wednesday 54%

Slow Day - Friday 29%

The return to the office momentum slowed during the March break but recovered afterward. 

CEOs are reporting that remote work is particularly harmful for youth career pathing largely because senior experienced employees are staying home at an alarming rate reducing opportunities for in-person mentoring and collaboration. Research conducted by SRRA in London and New York indicates that remote work is at similar rates in the heart of both cities and is having the same impact on productivity and training development. Corporate leadership in those cities is requiring a return to the office for as much as 90% of pre-COVID levels.

The attached links to articles underscore the issues facing employers whose employees avoid the office. As one senior executive put it, ‘it’s hard to separate and focus on work while the distractions of home life constantly break concentration throughout the day’. As another executive pointed out, ‘the commute provides the opportunity for quiet time to prepare for work on the way in and refocus on home and other activities on the way home, this is being ignored in the discussion on remote work.’

The next Index is scheduled for week of April 10th. 2023.

 Your SRRA team

Links to Articles of Interest

RBC Hardens the Line on Returning to the Office – Productivity At Risk, Says CEO

In a blunt email to employees, RBC says, “Without frequent in-person engagement the bank’s long-term competitiveness is at risk.” Rather than say how many days in the office are required, RBC flips the script, suggesting that after May 1, employees “will be able to work from home one or two days a week, depending on the requirements of their teams.” The memo goes on to say, “When our teams come together on-site more frequently, we are solving complex problems faster, learning and growing more effectively, and ultimately building deeper connections with one another.” Although other banks continue to hedge on the issue, CEO Dave Mackay recently told analysts that he believes “most CEOs would tell you that there is a productivity loss.” In the clearest terms yet, the memo discusses the challenge of achieving a balance between carrot and stick but the bank’s leadership has clearly reached the limit of the slack it is prepared to allow. “We want to continue to encourage …healthy and positive face-to-face moments while ensuring a level of flexibility that we know is important. For this reason, we are shifting toward a more consistent approach to in-person routines that will double down on our culture and lay the foundation to protect our competitive edge in the years ahead.”

https://www.theglobeandmail.com/business/article-rbc-employees-hybrid-office-work/

Toronto Lags Behind the U.S., and the U.S. Lags Behind the Rest of the World When It Comes Returning to the Office: What Gives?

As frequently reported in this space, Toronto is well behind the average occupancy achieved in major U.S. cities – currently at 43%, while U.S. is closer to 50%. According to the Wall Street Journal, a new report by JLL (Jones Lang Lasalle) estimates that ‘’Office attendance has returned to 70% to 90% in Europe and the Middle East, and around 80% to 110% in some Asian cities, meaning some workers are spending more time in the office now than pre-COVID. Global cities like Tokyo, Seoul, Singapore, Paris and Stockholm “reached at least 75% office occupancy throughout 2021 and 2022.” according to JLL. One of the issues is the length of commute, historically longer in places like New York and Chicago. Other factors such as a tight labour market could be influencing these results, the report concludes. Reluctance to force workers back could be a ‘Canadian thing.’

https://www.cnbc.com/2023/03/02/why-us-return-to-office-plans-are-lagging-behind-global-cities.html

Commuting Provides a Useful Break Between Home and Work, Study Finds

Commutes are a source of "liminal space"—a time free of both home and work roles that provides an opportunity to recover from work and mentally switch gears to home. This according to a study published in Organizational Psychology Review reporting on interviews with U.S. office workers. While obviously not applicable across the board, suggestions that time spent commuting can actually be beneficial would appear to foster the view that remote working can blur the edges between personal time and the level of application required to be effective at work.

https://phys.org/news/2023-03-psychological-benefits-commuting-remote-doesnt.html

Relief From Buzzwords to Describe the Current Work Environment Won’t Be Available Any Time Soon

The latest offensive buzzword to go the rounds is ‘quiet hiring,’ an acknowledgment that the best candidates for a position can often be found internally. Which begs the question: if your face isn’t familiar to those making the decisions does this reduce your chances of being hired (or promoted)?

https://www.cp24.com/news/what-does-the-term-quiet-hiring-mean-these-toronto-experts-explain-1.6312617

Rare Example of Positive Impacts From COVID

A U.S. organization that tracks workplace environments (‘Best Place for Working Parents’) reports that on-site daycares increased in number during the pandemic. One-third of the women and one-fifth of the men who left the workforce during the pandemic cited a lack of childcare or its expense, according to a 2022 McKinsey & Co. survey. “It’s one of our top attraction and retention tools,” Marriott International Vice President of Benefits Judy Fennimore told the WSJ.

https://www.bisnow.com/national/news/office/companies-are-exploring-on-site-daycare-offerings-in-the-latest-back-to-office-bid-118042?utm_source=outbound_pub_77&utm_campaign=outbound_issue_65726&utm_content=outbound_link_2&utm_medium=email

Toronto Gains Two New We-Work Venues

Banking on the continued popularity of hybrid work, We-Work is opening new locations in Toronto’s Financial District, including occupancy of an entire ‘historic’ 10-storey building on Bay Street and brand-new space in Scotia Plaza. The theme is consistent with the company’s belief in Toronto as one of North America’s strongest office markets. “It will provide turnkey, enterprise-grade spaces that meet this local demand for flexibility,” the company says.

https://www.bisnow.com/toronto/news/construction-development/city-of-toronto-wework-on-demand-wework-studiob-117230?utm_source=outbound_pub_5&utm_campaign=outbound_issue_65765&utm_content=outbound_link_13&utm_medium=email

https://www.cnbc.com/amp/2023/03/16/ceo-bosses-who-force-rto-have-control-issues.html

Lower Manhattan Dust Up Over Proposed Office Conversion

The irony. A prominent residential developer is suing new owners and former landlord over a proposal to convert a ‘first class’ office building (known as the New York Technology Center)

 to condos. Citing a clause in their lease that explicitly prohibits residential uses, the company states in its lawsuit that it “never imagined, and would never have countenanced, moving into a residential apartment building for the conduct of its business.”  The suit also refers to the planned removal of asbestos as a health hazard – surely an issue that would apply to many buildings constructed more than 50 years ago.

https://therealdeal.com/new-york/2023/03/20/office-tenant-sues-to-stop-55-broad-resi-conversion/

A Majority of Employers Interviewed by the Urban Land Institute Are Playing a Waiting Game to Decide on the Future of their Office Holdings

Ongoing confusion of how best to address hybrid work schedules, ‘activity-based workspace’ and other issues in the face of economic uncertainty is causing employers to put plans to adjust their office footprints on hold according to a new ULI/Instant Group survey of U.S. employers. Only 14% of those consulted are satisfied they are on the right track for the future. Perhaps more significant is a finding that “less than 2% of asset owners feel they have the required capex to respond to occupier and ESG legislation-related requirements.”

https://www.bisnow.com/london/news/coworking/the-coming-storm-what-activity-based-workplaces-mean-for-landlords-118119?utm_source=outbound_pub_5&utm_campaign=outbound_issue_65888&utm_content=outbound_link_10&utm_medium=email

  “The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”

Occupancy Index - March 1, 2023

Average weekly - 43%

Peak Day - Wednesday 55%

Slow Day - Friday 32%

More and more research is challenging the long-term benefits of the hybrid model asserted by many proponents.  As companies work their way through the implementation of the hybrid model, lessons are being learned about measuring productivity, recognizing the increased time to train and develop talent and the deleterious effects of working in isolation especially when separating employment work from non-employment activity. Technological advances are enabling more effective remote work conditions which will permit flexibility in choosing where to work, but it is still too early to predict how much and for whom.

Our interviews with some of the largest employers continue to reveal frustration with too little in-person work and the deterioration of output in specific cases especially when the choice of work location is random and driven by employee preference. Employers continue to voice concern about this imbalance and about when it will resolve itself. 

Stay well, your SRRA team.

The next Index is scheduled for week of March 27th, 2023. 

Links to Articles of Interest

RBC Ties Reduced Earnings to Drop in Productivity as a Result of Remote Work

On the same day that RBC reported reduced earnings for the past year, RBC’s Dave Mackay calls out the slow return to the office and remote work as a primary contributor to the bank’s disappointing financial results for 2022. Employing nearly 100,000 people across Canada, RBC is one of the major employers that CEOs look to when trying to fashion a winning response to the thorny issue of how to get workers back in the office. “Society isn’t back together enough,” he told analysts on a recent conference call. “All CEOs in every sector…are struggling with a balance of developing talent, promoting talent, building culture, creating productivity...it’s tough, we don’t have the final model yet…most CEOs would tell you there is a productivity loss,” he noted. Regardless of how these complex issues turn out, RBC execs suggest, there will be some degree of impact on the real estate footprint.

https://www.theglobeandmail.com/business/article-rbc-remote-work-challenges-ceo/

British Columbia Reverses Course on Remote Work as a Strategy to Attract and Retain Workers

Having previously said that provincial employees must attend their offices on a hybrid basis the provincial government has indicated that after April 1 it will allow people to work remotely on a permanent basis. The move is being welcomed by the mayors of smaller towns but others are not so sure the shift in policy will work out in the long run.  Even the Globe and Mail is skeptical, suggesting in an editorial that more proof is needed that permanent remote working won’t affect productivity. A similar suggestion proposed late last year in the U.K. was quickly shut down as business leaders reacted with scorn.

https://vancouverisland.ctvnews.ca/remote-work-strategy-coming-for-b-c-government-workers-1.6284839 and https://www.theglobeandmail.com/opinion/editorials/article-bc-needs-to-do-more-homework-on-its-work-from-home-plan/

Europe and Asia Reporting Higher Levels of Workers Returning to the Office than the U.S.

A new report by Kastle surveying office occupancy levels in Europe, Asia and North America suggests that America’s lower rates of return are linked to a variety of factors. These range from stark differences in parental leave policies (working parents in the U.S. have greater difficulty managing a return to the office compared to Europe, where parental leave is significantly more generous), to average home size (U.S. housing tends to be larger and more amenable to home office situations), to different levels of reliance on tech firms (the U.S. has relatively more tech firms, which have shown themselves more open to remote work).  Although not covered in the reports, it is likely that large metros in Canada have working environments that are more similar to the U.S. than Europe or Asia. Commuting patterns are also a contributing factor.

https://www.bisnow.com/national/news/office/us-rto-lags-europe-asia-3-years-into-covid-117872?utm_source=outbound_pub_77&utm_campaign=outbound_issue_65536&utm_content=outbound_link_8&utm_medium=email

Whipsaw Impacts of COVID Continue to Surprise the Experts

While economists and others focus on the possible impact of a recession inspired by the pandemic, business leaders in Miami are reporting a stunning record of corporate relocations to Florida’s largest city. What began as a trickle has become a flood suggest local realtors. More than 50 companies either moved their offices there or opened up additional offices in Miami in 2022 and more than a dozen have already signaled their intention to do so in 2023. Not surprisingly, even as commercial realtors are counting their blessings, housing specialists are warning that housing costs are already ramping up. Perhaps the lure of zero state taxes is seen to be more important than already visible flooding impacts linked to climate change. Plus ca change.

https://www.bisnow.com/south-florida/news/office/miamis-status-as-a-corporate-relocation-magnet-is-only-getting-stronger-117860?utm_source=outbound_pub_77&utm_campaign=outbound_issue_65536&utm_content=outbound_link_15&utm_medium=email

Don’t be fooled by the title focused on Penn Station – this article has lessons on the challenges of city building for all

Towards the end of this very well researched article about failed efforts to rethink the mess that is Penn Station buried beneath Madison Square Garden (MSG), the author asks why it is so hard to plan and implement major infrastructure projects in large cities. The travails of Eglinton Crosstown come to mind, which in turn make the prospect of future failure to complete the Ontario line a distinct possibility.

https://www.newyorker.com/magazine/2023/03/13/the-fight-over-penn-station-and-madison-square-garden?utm_source=nl&utm_brand=tny&utm_mailing=TNY_Daily_030623&utm_campaign=aud-dev&utm_medium=email&utm_term=tny_daily_digest&bxid=5cec2540fc942d3ada0ac68d&cndid=55998875&hasha=d03241001895cc7e698377663dc347c8&hashb=ebfb054dd3f1e55be2ea5f1a7d9284bd3753cc2d&hashc=61ebb62f8825165558837e3a3201751a524e922393dbd5da1392b2e2cab56e65&esrc=Auto_Subs

And Now for Something Completely Different

Shades of Monty Python: Kastle Systems also tracks the volume of water consumed in U.S. offices, and reports that office occupancy levels are water consumption have been matching throughout the pandemic. How do they know this, you ask? The answer is that there is a new breed of internet-connected water cooler, which provides highly accurate reports on the amount of water consumed in more than 5000 locations. There is no mention of whether these devices have an impact on cyber security – see https://www.renewcanada.net/feature/prepare-for-the-worst-hope-for-the-best/ - but companies that have installed high tech water coolers believe that water consumption is a highly accurate indicator of how many employees are spending time in the office. Cheers to ‘water cooler moments’ as a symbol of office comradery!

https://www.wealthmanagement.com/office/watercoolers-become-rto-measure-remote-work-debate-rages

  

“The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”

Occupancy Index - February 15, 2023

Average weekly - 42%

Peak Day - Wednesday 54%

Slow Day - Monday 33%

Mangers and employees alike continue to struggle with finding an effective balance between managing “In-Office” and “Remote” work. The expected post Christmas increase in the return to the office has slowed in February. The overall figures are off by 1%.

The gap between companies with high rates of in-office work and low rates continues to increase. The difference is greatest between midsized enterprise and large employers. Some companies, mostly smaller and midsized ones are reporting 60% and greater while others remain below the average, despite renewed calls by large enterprise CEOs to return to the office.

This week’s links primarily deal with the significant cost public administrators are facing with the downtown economies and the maintaining service on transit networks across the globe.

Stay well, your SRRA team.

The next Index is scheduled for week of March 13th 2023.

Links to Articles of Interest

Andy Byford Sets Out a Compelling Case for Revamping Assumptions About Transit

Echoing arguments that will be all too familiar to regular attendees of SRRA Forums, former TTC CEO Andy Byford describes how over-dependence on fare revenues is potentially the Achilles heel for large transit agencies. Prior to COVID, the underground division of Transport for London – where he was the CEO – had been close to break even. The pandemic decimated the agency’s balance sheet as revenues plummeted following lock down. As a result, he had to spend the remaining years of his time at TfL negotiating for increased government subsidy and fighting pressure to cut costs by reducing service – a situation similar to the one currently being experienced by the TTC. One of several new alternative revenue sources explored by TfL has been the productive repurposing of what had previously been thought of as surplus property through partnerships with developers that resulted in significant on-going revenue – and produced affordable housing to boot.  Byford also believes that some form of hybrid work will turn out to be a permanent state, and that transit agencies can no longer depend on commuting alone to deliver the kind of revenues they have become dependent on. Byford’s finely tuned article also illustrates the importance of helping the general public – in this case readers of the Globe – understand the realities faced by transit executives.

https://www.theglobeandmail.com/opinion/article-we-must-urgently-reinvent-public-transit-for-the-postpandemic-world/

Remote Work Costing Manhattan $12B a Year

Supporting a downtown economy built on a five-day work week with only three active days is costing merchants and the MTA a massive financial headache a new study has found. That figure was calculated by multiplying the annual inflation-adjusted loss in spending per worker by the US Census Bureau’s estimated nearly 2.7 million commuters and residents who worked in Manhattan in 2019.  Frustrated business owners and employers alike continue to battle with the drive to get workers to return to something like a normal schedule but three days a week is emerging as a new norm analysts believe.

https://www.bloomberg.com/graphics/2023-manhattan-work-from-home/?srnd=citylab

Bloomberg Tracks Changes in Commuting in Major World Cities

Traffic and transit ridership in the five cities studied are all very different from before COVID.

London’s transit ridership is down by at least 25% and the system has been plagued with intermittent strikes. Mexico City, Tokyo, New York and Mumbai are all suffering in a variety of ways but the bottom line is that the bottom line is changing for all these cities as traffic patterns, transit ridership and decisions affecting residential location choice throw previous norms into disarray.

https://www.bloomberg.com/citylab

But a New Zealand based non-profit would argue that four days could be the next new normal.

Interim results from multi-city study involving hundreds of major employers that began last summer is suggesting that four days a week in the office could be an acceptable compromise that balances maintaining office efficiencies with satisfying workers who had become used to reduced stress related to commuting.  The Guardian newspaper is reporting that landlords and other investors with a stake in the value of office real estate are reluctantly seeing the four days in the office ‘norm’ as the way of the future.

https://www.bisnow.com/london/news/commercial-real-estate/offices-could-be-empty-more-often-with-hybrid-working-in-and-five-day-week-out-117754?utm_source=outbound_pub_16&utm_campaign=outbound_issue_65178&utm_content=outbound_link_2&utm_medium=email

Smart Growth America Focuses on Walkability Scores

Dallas Fort Worth is not somewhere typically associated with walkable environments. A report by Smart Growth America found that this popularly held view is unfortunately a reality, with that city receiving the lowest score for walkability among 32 metros studied. Developers in that region are reportedly frustrated with attempts to introduce ‘walkable urbanism’ with mixed use projects but blame push back by a variety of stakeholders with entrenched views.  Proponents of pedestrian friendly environments point to the economic and competitive benefits that such projects provide, but this is apparently lost on Texans.

https://www.bisnow.com/dallas-ft-worth/news/commercial-real-estate/rampant-nimbyism-driving-dfws-dismal-walkability-ranking-developers-say-117723?utm_source=outbound_pub_5&utm_campaign=outbound_issue_65136&utm_content=outbound_link_15&utm_medium=email

Amazon Primed for Major Shift in Hybrid Work Arrangements

Minimum three days in the office. That’s the take it or leave it statement from the CEO of one of America’s largest employers. While some observers welcome this hard line approach, others point out that even three days a week does not bring downtowns back to the conditions that helped them thrive before the pandemic.

https://www.bisnow.com/national/news/office/amazon-to-require-employees-to-come-back-to-the-office-more-often-117725?utm_source=outbound_pub_60&utm_campaign=outbound_issue_65117&utm_content=story&utm_medium=email

  

“The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”

Occupancy Index - February 1, 2023

Average weekly - 43%

Peak Day - Wednesday 56%

Slow Day - Monday 33%

Managing “In-Office” work and “Remote” work continues to challenge employers and employees. We expect the post Christmas surge to level off while companies who have mandated as much as 60% to 80% “In-Office” work seek to achieve higher employee attendance. The trend toward high mid-week office work is starting to show some signs of levelling, but we can’t tell from the data yet whether this trend will continue.

Our contributors confirm that long commuting times are an impediment to returning to the office. SRRA is working on strategies which reduce commuting times with business leadership, road and transit operators. Should you wish to participate contact SRRA. We look forward to sharing these ideas with Index readers.

Stay well, your SRRA team.

The next Index is scheduled for the week of February 23rd, 2023.

Links to Articles of Interest

Don’t write office work off just yet! U.S. office occupancy reaches 50% tipping point

The strong probability of a recession and a softening of the labour market generally in the U.S. combined with tougher stances by employers regarding getting people back to the office is being reflected in the numbers, according to Kastle Systems. Well publicized mass layoffs in the tech sector are said to be prompting more workers to reacquaint themselves with the office.

https://www.bisnow.com/national/news/office/return-to-office-rto-kastle-systems-record-117447?utm_source=outbound_pub_5&utm_campaign=outbound_issue_64615&utm_content=outbound_link_2&utm_medium=email

Commuting Woes Hampering Toronto CEOs in Efforts to Get Workers Back

Long commutes have never been popular and Toronto’s record on this score has often grabbed headlines for the wrong reasons. Now, as CEOs struggle to persuade employees that being back in the office is mutually beneficial, increasing rates of traffic congestion – significantly related to difficulties accessing and exiting underground parking during rush hour(s) – combined with transit service cutbacks is causing problems for companies. The head of one of the largest law firms is even resorting to feeding a phenomenon known as FEMO – Fear Of Missing Out – to suggest that there are actual downsides to ‘not being there.’

https://www.theglobeandmail.com/business/article-toronto-transit-bay-street-offices/

Colliers Canada Report on ‘Hybrid Work’ Suggest Landlords and Employers Struggling to Make Right Decisions on Space

So many threads being pulled at the same time – how are employers meant to make sense of continuing uncertainty, is the cry. Some see space per worker cut back as companies shrink their real estate footprint. Suburban locations and flex space gaining in popularity as employers try to mitigate commuting challenges. Other companies investing in high quality gyms and gourmet food offerings to lure workers (see below also).  These trends are playing out in other Canadian markets, not just Toronto, Colliers say. Also important to note that some space per worker decisions already in the works long before COVID, their report cautions. “The pitch to come to the office has to be evidence-based, not just ‘I want you in here,’ says one exec. “You have to explain the effect on the company if people don’t come, and let workers make a choice.”

https://www.theglobeandmail.com/business/industry-news/property-report/article-companies-rethinking-real-estate-portfolios-in-light-of-hybrid-work/

Corporate Wellness Programs Introduced in U.S. offices to stimulate the mind and the body

Although the motivation might be to lure workers back to the office, HR execs see the longer-term benefit of helping their employees stay focused with exercise and other programs designed to lift the energy level in the office.

https://www.bisnow.com/new-york/news/office/kinema-fitness-off-the-couch-and-into-an-exercise-routine-how-corporate-fitness-operators-bring-wellness-into-the-office-studiob-117298?utm_source=outbound_pub_5&utm_campaign=outbound_issue_64615&utm_content=outbound_link_13&utm_medium=email

More U.S. CEOs Cracking the Whip to Get Employees Back in the Office

Probably a different vibe happening in the U.S. vs Canada but with the third anniversary of lockdown soon to be in the rear-view mirror many large employers are saying three, four days in the office is a minimum requirement. And it’s not just Elon Musk!

https://www.forbes.com/sites/jackkelly/2023/01/30/ceos-will-be-clamping-down-on-employees/amp/

U.S. Transit Agencies Struggling to Maintain Service Levels as Ridership Still Way Down

With federal relief funds coming to an end, transit agencies in major cities like New York, Chicago and Boston are sounding the alarm over budget concerns. Forecasts on the optimistic side see 80% of pre-pandemic levels for the foreseeable future, and that won’t work for most. There are some bright spots like Seattle, but advocates are starting to make the case for why access to transit (aka mobility) should be an enshrined right.

https://www.smartcitiesdive.com/news/public-transit-agencies-2023-budget-gaps-ridership-zero-fare/641116/?utm_source=Sailthru&utm_medium=email&utm_campaign=Issue:%202023-01-31%20Smart%20Cities%20Dive%20Newsletter%20%5Bissue:47708%5D&utm_term=Smart%20Cities%20Dive

Minnesota Seeing the Shine on Remote Work Fading?

Even smaller metros in the U.S. are seeing the appetite for hybrid work starting to affect attendance in the office. With fewer large employers, cities like Minnesota look to the experience of places like New York and Chicago. Does the same phenomenon exist in Canada?

https://tcbmag.com/remote-work-bubble-begins-to-pop/

 Daily Telegraph Reports British Employers Concerned Over Fraud

The ability to work remotely is sowing seeds of distrust between employer and employee say some companies in the UK. There is also a practical concern related to cybersecurity. Shifting sensitive work to the home front places responsibility for ensuring secure access into the gray zone.

https://www.telegraph.co.uk/business/2023/02/05/working-home-fuelling-fraud-epidemic-warn-managers/ 

“The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”

Occupancy Index - January 15, 2023

Average weekly - 42%

Peak Day - Wednesday 57%

Slow Day - Monday 29%

While the beginning of the year, shows signs of more employees back in the office, a number of major companies expect this number to move up substantially in the next 3 months. Monday and Friday continue to attract fewer people than mid week, expect this to prevail.

Two words resonate in interviews with tenants, flexibility, and productivity. While many employers are permitting employees to be flexible while planning both home and work, employers are concerned about productivity and maintaining a competitive edge.

The next Index is scheduled for the week of February 8th 2023.

Links to Articles of Interest

Employers starting to worry about liability linked to remote work as legal challenges emerge

What is a workplace? Before COVID defining what constitutes a workplace was reasonably straightforward. These days, with many office workers still working a hybrid schedule, employers are discovering that blurring of the lines between workplace and home can lead to unanticipated conflicts. “The heyday of the hybrid office is coming to an end,” a Globe and Mail columnist suggests.

https://www.theglobeandmail.com/business/commentary/article-hybrid-offices-liability-employers/

Enticements to Lure Workers Back Are the Norm – ‘Show Me the Money’ say Some Workers

This Forbes article on how U.S. companies are dealing with a push to get workers back in the office reports on two independent studies. A survey of 800 company leaders in the U.S. by Envoy, a San Francisco based company that offers an enterprise workplace visitor management software platform, found that even though many workers are “tired of their makeshift home offices and workplaces,” 88% of employers are still having to take extraordinary measures to entice workers back to the office. Most continue to rely on hybrid working schedules and a majority have felt it necessary to make physical improvements to office design. A smaller study done by Blackhawk Network, which provides a digital payments platform, found that financial incentives, including more paid time off, score high on a long list of preferences.

https://www.forbes.com/sites/edwardsegal/2022/04/22/how-companies-are-getting-their-employees-to-return-to-the-workplace/?sh=7573485f30b1

Some U.S. CEOs Are Getting Testy Over Continued Reluctance to Come Back to the Office

Starbucks CEO Howard Schultz is mandating workers to come back to corporate offices at least three days a week in an effort to boost camaraderie and productivity. The coffee retailer is the latest in a wave of companies that have begun enforcing stricter hybrid work models.

https://www.bisnow.com/national/news/retail/starbucks-ceo-requires-corporate-employees-to-return-to-office-at-least-3-days-a-week-117189?utm_source=outbound_pub_5&utm_campaign=outbound_issue_64201&utm_content=outbound_link_5&utm_medium=email

Mississauga Company Moving to Downtown Toronto Hired Extensively During COVID

Not every company will be willing to invest in its employee base as extensively as Intuit but steps taken by the fast growing provider of business software to successfully manage a shift in location appear to be paying off. A key difference is that the employee count at Intuit has grown from 20 prior to COVID by almost 200 today. Management realized that more effort was needed because so few had had a chance to meet face to face, having been hired during the pandemic. VP David Marquis says: “You can be an okay company and work from home but if you want to be a great company with the best culture, you need to give people flexibility and encouragement to work together.”  This sentiment is reflected in a new report for NAOIP prepared by the Altus Group made public last month.

https://www.theglobeandmail.com/business/industry-news/property-report/article-attracting-workers-to-the-office-with-food-games-and-the-comforts-of/

Mixed Messages from Latest UK Survey on Remote Work

Job ads for 100% remote work continue to fall, but employers cautioned to continue offering flexibility to retain top workers. “Despite the popularity of remote roles among jobseekers, our data shows that we have passed ‘peak remote’,” said Ngaire Moyes, UK country manager at LinkedIn.

https://www.bloomberg.com/news/articles/2023-01-18/fewer-jobs-will-let-you-work-entirely-from-home-says-uk-survey

 Stay safe,

Your SRRA Team

 “The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”

Occupancy Index December 15, 2022

Average weekly - 38%

Peak Day - Wednesday 52%

Slow Day - Monday 24%

We are beginning to receive a reasonable amount of in week attendance data which we will now be posted beside the graph for the average weekday in-office work. The next Index will be published January 25th and cover the first 2 weeks of 2023. Have a good holiday week….

2022 Year End Commentary 

A puzzling year for employers and employees. 

This year-end round of links to articles from around the world has all the familiar ingredients that make the current decision-making environment around work from home vs returning to the office so chaotic and unpredictable. The only discernible trend is towards conflicting points of view!

Take productivity. For every report that company performance is not affected by remote work conditions you will find another that condemns the practice. Protecting or enhancing office culture? From conflicted tech CEOs to disillusioned young professionals to concerned HR specialists, the jury is not just out it’s in danger of losing credibility. And while you will read about concerns over the economic impact on downtowns resulting from the absence of office workers, you will also read about consultants willing to predict the end of office space.

Those who predict the end of office space and the transition of those buildings to residential are equally rebuffed by professionals in the office industry who are not seeing evidence of this transition beyond normal market fluctuations.

Perhaps the only truly predictable factor revealed in these links is that when office workers stay home, the financial ecosystem which supports office workers and a city’s transit system faces financial hardship. When transit systems lose commuter traffic revenue mobility for everyone is impacted adversely. That’s as true for Toronto as it is for New York, Chicago, Paris, Frankfurt, San Francisco, or London – which, you may recall, is where our investigations into the impact of COVID began in the spring of 2020.

Downtowns thrive on complexity, and, we trust, will continue to function as a principal meeting place for collaboration and innovation. The people responsible choosing the Oxford ‘word of the year’ could well have picked ‘hybrid work’ – more ink has been spilled on preferences, predictions and predilections on this topic than even Google can keep track of. Meanwhile, SRRA’s Occupancy Index continues to provide you with a reliable source of data on office occupancy in downtown Toronto – knowing that our numbers have relevance to the region as a whole as well as office clusters in cities across the country.

Backtracking on Work from Home – some big tech players starting to re-think whether allowing remote work is a good idea long-term.

With companies like Salesforce (which owns Slack) tinkering with their employment policies, executives continue to seek a balance between getting the job done and keeping their best workers. CBRE’s Julie Whelan (head of ‘occupier research’ for North America) comments, “I think a lot of it depends on earnings and how companies are doing, especially with a looming recession…that's when you'll start to see companies maybe change stance, if they feel that their performance is faltering and that it has something to do with folks that are not coming into the office.” SNAP is another company that has moved from ‘work anywhere’ to requiring at least 80% of an employee’s time in the office. Hard to know if similar thinking will translate north of the border but SRRA’s occupancy index remains a reliable indicator of how firms in downtown Toronto are feeling about hybrid working. The change in mood is not restricted to the tech sector. At least one U.S. bank is suggesting that “collaboration and culture” has taken a hit over the past two or more years with employees working remotely.

https://www.bisnow.com/national/news/office/the-future-of-work-is-hybrid-experts-say-even-if-office-landlords-dont-like-it-116725?utm_source=outbound_pub_16&utm_campaign=outbound_issue_63231&utm_content=outbound_link_5&utm_medium=email

Rocket science it isn’t. But the Federal government decides to mandate at least two days in the office for reluctant federal employees who have become used to doing work from home.

In a move welcomed by Ottawa’s chamber of commerce and others concerned with the economic well-being of downtown Ottawa, the Federal government has chosen to push back against public service unions, who seem to believe that working remotely should be enshrined in collective agreements, by requiring staff to be in the office at least two days a week. “We have rediscovered the value of shared in-person experiences that are essential to cohesive, collaborative and high-performing organizations,” says the Treasury Board.

https://www.msn.com/en-ca/news/canada/breaking-ottawa-mandates-public-servants-to-return-to-office-2-to-3-days-per-week-by-april/ar-AA15kgEq?ocid=msedgntp&cvid=1d91c0dba09c409f8c88b68140db1a45

Dust to rust. U.K. billionaire calls Britain’s plans “to extend employees’ rights to work from home…economically illiterate and staggeringly self-defeating.”

Never one to suck up to politicians (except occasionally Boris Johnson), Britain’s second most wealthy man Sir James Dyson is blowing volumes of very cold air on ideas floated by government leaders. The man who single-handedly reinvented vacuum cleaners and washroom hand dryers has lashed out against the government’s plans to entrench the right to work from home. “Without control over where employees work,” he has said, “companies like Dyson hesitate to invest in the UK.” With more than 14,000 employees, Dyson is no high street shopkeeper. Time will tell if his words have a lasting impact. The man who stared down U.S. giant Hoover at the outset of his career, is clearly not in a mood to go with the flow.

https://www.msn.com/en-ca/money/news/billionaire-james-dyson-says-letting-people-work-from-home-is-staggeringly-self-defeating-and-will-cause-friction-between-employers-and-employees/ar-AA15aDoK?ocid=anaheim-ntp-feeds&cvid=da24e3232f714bd7b6e951ae0d4da951

Is the novelty of remote working wearing thin? Job search descriptions may tell a tale.

This is an update on a report covered by this page a few months ago that looked at Linkedin profiles. Could younger workers have an outsized impact on the future of where we work?

https://www.msn.com/en-ca/money/other/the-novelty-of-remote-work-wears-off-for-job-seekers-as-a-new-mentality-takes-over/ar-AA12Til6?ocid=entnewsntp&cvid=f4342d5051de45b386fbcabf5982e7e9

U.S. downtowns suffering as workers resist returning to their offices. Is the ‘office-centric’ downtown a thing of the past, Business Insider asks?

Even though the U.S. has so many more large cities and therefore a larger overall distribution of office space than Canada, current trends – as reported in the article below – cannot be ignored. Optimists on this side of the border will no doubt hope that this is just another example of clear-cut differences between Canada and the U.S. A New York Times article adds that downtown San Francisco is a ghost town, with office workers having resisted attempts to lure them back. Similarly in Melbourne Australia, downtown foot traffic in Victoria’s largest city is reportedly at all-time lows.

https://www.businessinsider.com/remote-work-gutted-city-downtowns-office-real-estate-apocalypse-2022-12

Another marker that Canada would do well to avoid – politically divisive measures to clear away encampments occupied by the unhoused, but….

Portland is just one of many U.S. cities resorting to desperate steps to deal with increasing levels of homelessness. In L.A., more than 50,000 are ‘sleeping rough.’ In New York, Mayor Adams is seeking authority to force homeless people into hospital if police determine they are mentally ill. Before we get too self-righteous, however, consider that Vancouver is proposing to do the same thing.

https://www.smartcitiesdive.com/news/portland-oregon-passed-a-controversial-homelessness-mitigation-plan-here/636760/?%3A+2022-12-6+Smart+Cities+Dive+Newsletter+%5Bissue%3A46479%5D=

and

https://www.wsws.org/en/articles/2022/12/05/giut-d05.html

and

https://www.theglobeandmail.com/opinion/article-hospitalizing-homeless-people-with-mental-illness-would-just-replace/

LSE study identifies remote work as having a negative impact on social cohesion, suggesting that remote work is increasingly forcing a divide between haves and have nots in large European cities.

One of the most memorable catch phrases to come out of England in the early sixties was “I’m alright Jack,” shorthand for a sense of entitlement that would later come to be associated with selfish attitudes linked to the much-maligned baby boom generation. A London School of Economics study of large European metros points out that while concert goers, sports fans and foodies have returned to the streets, white collar workers are still choosing to avoid the office. Describing office workers as ‘metropolitan elites,’ the LSE study cautions that remote work could have a disproportionate impact on smaller, poorer regions where head offices and large companies are less likely to be located.

https://fortune.com/2022/12/06/how-many-people-remote-work-from-home-lse-study-italy-social-class-metropolitan-elite/amp/

Code Red in the Office – Australia taking the impact of remote and isolated work on the mental health of office workers seriously.

Several Australian states including New South Wales (home to the country’s largest concentration of office workers, are proposing to introduce new workplace health and safety legislation that “significantly increases the duty of employers to protect the mental health of employees.” Citing a “code” developed by Safe Work Australia, Helen Trinca (managing editor of The Australian, that country’s national newspaper) offers numerous examples of working conditions that could create undue stress. These include companies with young workforces working remotely where there are “young men who literally haven’t left their rooms or houses for a couple of months.” Another example cited is when a majority of a company’s workers have come back to the office, allowing a small percentage to continue working at home. “All of a sudden, the people going into work are establishing closer bonds than those interacting with a camera,” reported an HR consultant. Those working remotely are at risk of exclusion, she reports. The Code requires companies to manage ‘psychological hazards.’ It is meant to be “a living system…that considers workers throughout their employment/engagement.”

https://www.theaustralian.com.au/subscribe/news/1/sourceCode=TAWEB_WRE170_a_GGL&dest=https%3A%2F%2Fwww.theaustralian.com.au%2Fbusiness%2Fthe-deal-magazine%2Fworking-from-home-now-a-psychological-safety-risk%2Fnews-story%2F6c9b27c4030d17adc85fe53cb12fdc2c&memtype=anonymous&mode=premium&v21=dynamic-groupa-test-noscore&V21spcbehaviour=append

Hub and Spoke locations for large employers benefiting Brooklyn as workers seek to avoid Manhattan. Could a similar movement take place in the GTA?

Although the dynamics and decision-making about commercial real estate in New York are very different than in the GTA, one wonders if some of the office clusters around the GTA could take on extra significance for multi-location employers…although a key difference between the GTA and New York is that Brooklyn can offer rail-based transit.

https://www.bisnow.com/new-york/news/office/hybrid-work-craze-is-good-news-for-the-under-officed-brooklyn-market-116748?utm_source=outbound_pub_5&utm_campaign=outbound_issue_63225&utm_content=outbound_link_1&utm_medium=email

Chicago transit use at 60% of pre-pandemic levels – transit authority ‘heading over financial cliff’ when special federal funding runs out in 2026

Chicago’s transit authority typically has to earn 50% of its revenue from fares but this requirement was waived during COVID. But with ridership levels stuck in the basement, the authority is sounding the alarm. The current funding model is not sustainable, say its leaders. Here in the GTA, where there is a patchwork of funding arrangements, the TTC is most vulnerable to lower than hoped for farebox revenue. Is it time for a whole of region approach? SRRA has put forward implementable options for the GTA. Seeing competitors like Chicago suffer is a reminder that powerful economic engines need to be treated with care.

https://www.smartcitiesdive.com/news/chicago-transit-users-fare-hikes-service-cuts-without-new-funding/638391/

And now, as Monty Python used to say, something completely different

The high cost of free parking version 2.0?  Planned legislation in France could be a game changer for helping to create an affordable source of electricity to power e-vehicles.

Seems like a simple solution but is it too good to be true? One could imagine a similar requirement for hundreds of parking lots in the GTA…

https://www.cnbc.com/2022/12/03/parking-lots-becoming-as-important-as-cars-in-climate-change-efforts.html

Stay safe,

Your SRRA Team

 “The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”

Occupancy Index - November 15, 2022

Comments–

Numerous organizations are attempting to measure the return to the office with cell phone, mobility data and other data which is not specific to the actual number of people working in their office. Although this data is useful when comparing similar cities, Toronto’s office employment market is unique. It dwarfs all other Canadian cities in size and reliance on transit, and its principal businesses are made up of head office, financial services, and new technology companies.

Employees of Toronto’s downtown office buildings are more able to work remotely and save hours in commute time and cost than in other cities across Canada. Similar conditions occur in markets like New York, San Francisco and London UK which are experiencing close to the same levels of in-office work as Toronto’s downtown.

The expectation that the return to the office this Fall would reach 50% of pre-COVID attendance levels did not materialize. Employers in many cases have re-configured policy on in-office work to require a minimum of 3 days a week starting January 2023. If that occurs the Index should reach 50% by the end of January.

Stay safe,

Your SRRA Team

Links to Articles of Interest

Dig beneath the headlines! 

Downtown Montreal is back in all respects except that office workers are ‘missing in action.’  Frustrated employers are at odds with staff. Chamber of commerce leaders are not only critical of employers’ laissez faire approach to getting workers back but also the federal government who seem to be intimidated by public service unions. Downtown is also completely different from the rest of the city, with workers showing up in suburban locations in great numbers than in the core. ‘Companies that have their senior staff downtown and meet their stakeholders in person will be the successful ones tha drive downtown forward’ says one consultant. 
https://www.theglobeandmail.com/business/article-montreal-downtown-economic-recovery-covid/

Is the pendulum swinging the other way towards making the return to the office mainstream? A survey of LinkedIn posts carried out over the past few months is seeing a decline in the number of jobs advertised as ‘remote’ and commentators quoted in this article go further, suggesting that employers are taking the opportunity of an impending recession to restrict hybrid and variations on remote working. Younger staff in particular seem to have become disillusioned with the ‘freedom’ of remote work, and are expressing a desire to re-engage or in some cases, just engage with colleagues. It would be interesting to see a chart that showed employment numbers by length of tenure: just how many people started new jobs since March 2020 and what is that number in terms of percentage of all office jobs? Reading between the lines it would seem we can expect to see more discussion about the ‘P’ word  (‘productivity’) in the coming months.

https://www.bnnbloomberg.ca/work-from-home-trend-may-have-peaked-linkedin-survey-finds-1.1840039

For every signpost pointing one way there is another sending you back down the cul-du-sac!

Recent reports from the U.S. are suggesting that as hybrid schedules get ‘locked in’ there are companies seeking to ‘re-sell’ the space not occupied. A San Francisco firm is seeking to monetize the value of empty seats on the days some employees are working from home. If there are any scriptwriters paying attention to this scenario might we suggest that this is a perfect set up for new sit com!

https://www.bisnow.com/national/news/coworking/san-fran-flex-office-startup-is-like-the-timeshare-for-office-116007?utm_source=outbound_pub_77&utm_campaign=outbound_issue_62344&utm_content=outbound_link_2&utm_medium=email

The office leasing market is never dull and New York is currently proving that this market is nothing if not unpredictable. Recent deal sheets summaries issued by top brokers in New York are reporting massive commitments to large amounts of space in new buildings that will start to appear on the horizon before too long. Quote of the day: “Jumbo city tenants are looking far into the future and not the pandemic past by exploring options and committing to new spaces.” Runner up quote: “Inking deals at $200 per foot has become the old $100 per foot, while $300 per foot has been achieved.” 

https://nypost.com/2022/10/29/why-nyc-companies-are-betting-on-big-office-space/

Just when you thought you seen everything: Major developer commits to ‘super-loos’ That’s right. We’re talking about washrooms. As part of a major redevelopment in San Francisco’s port lands, the Tishman company is offering the following: Tishman is also including what it dubbed “superloos,” in order to provide a “premium restroom experience.” “The individual bathrooms will contain a toilet, a vanity and a hand drying station and are meant to serve as a more gender-neutral, hygienic restroom, Tishman Speyer Managing Director Maggie Kadin told TRD.” https://www.bisnow.com/san-francisco/news/office/tishman-speyers-mission-rock-tweaks-office-component-as-office-market-gets-flushed-116245?utm_source=outbound_pub_77&utm_campaign=outbound_issue_62344&utm_content=outbound_link_15&utm_medium=email

Rare intensification proposed for the Danforth. Toronto’s Danforth Avenue has managed to avoid intensification for many decades, shunning the availability of the subway and ‘developable’ sites. ‘We built it and they didn’t come’ could have been the refrain. Things could be changing if a proposed redevelopment at Main and Danforth comes to fruition. In its favour is that existing residential buildings are to be integrated into the new project, with major improvements in public realm.

https://urbantoronto.ca/news/2022/09/five-new-buildings-proposed-intensify-main-square-site-danforth?s=09

 “The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”

Occupancy Index - November 1, 2022

Comments–

The data is beginning to show a slow and measured return to work in the office. Anecdotally, we are seeing companies who have a higher rate of in-office work claiming a productivity and competitive advantage. As new challenges emerge in the economy will employers start to insist on more in-office work. How flexible will employers continue to be and maintain a pre-COVID level of productivity. Mondays and Fridays are the lowest attendance days of the week. On Wednesday and Thursday attendance in some sectors is crowding 60%, a sign that employees are valuing more work time in the office.

Vacancy in the downtown has not been significantly impacted by remote work but this may not be true in non-core locations. Suburban return to the office is now above 50%, but vacancies in the office market in most non-downtown locations is increasing.

Stay safe,

Your SRRA Team

Links to Articles of Interest

Dig beneath the headlines! 

Are we going to be stuck with this horrid term ‘quiet quitting’? Or will reason prevail?

One of the least attractive ideas that we have come across in the past few years is the notion of ‘quiet quitting.’ It’s one thing to be bored at work but another to celebrate this feeling by suggesting that it is okay to be ‘turned off’ then ‘drop in’ to work but then ‘tune out.’ (Apologies to Timothy Leary.) A more useful debate would be to track productivity, which some say is plummeting.

https://www.msn.com/en-ca/money/topstories/quiet-quitting-is-picking-up-speed-as-workers-tune-out-from-their-jobs/ar-AA13S623?ocid=entnewsntp&cvid=12fb650f3fd34e28b160b3d893ed2175

Google shows the way in Montreal with a deliberate move to create a regional HQ to be proud of. The challenge for any CEO these days is to make commitments to investing in quality office space when interior design has slipped down the list of priorities. https://www.theglobeandmail.com/business/industry-news/property-report/article-from-paper-to-digital-googles-new-montreal-office-evokes-the-past-and/

Taking 10,000 steps to a new level. How a major UK fitness chain is seeing a link between revival of its business and a growing number of ‘bodies on the streets.’  There is so much fluctuation from week to week in cities across the world when it comes to spotting trends but one business owner is suggesting that his fitness chain is a useful way to gauge the mood. It goes without saying that if you are willing to huff and puff on an exercise bike along a dozen other fitness hopefuls you probably will not worry too much about sharing space around the water cooler. https://www.cityam.com/barrys-office-return-comes-hand-in-hand-with-thriving-fitness-industry/

From the ‘can you believe it?’ file…The Atlanta office of the EPA has been forced to delay a planned return to the office for its hundreds of employees owing to a rat infestation. After several delays and most recently a complete breakdown in the search for a satisfactory solution, EPA staff are no closer to getting back into their cubicles in Atlanta than they were last spring. Part of the problem, it has been suggested, is that rats were initially attracted by leftover snacks and lunch bags never cleared away after lockdown first came into effect. Add the appeal of tasty office plants, and the rats have managed to achieve critical mass in massive numbers that exterminators cannot overcome. Although many employees apparently despise having to work from home, returning to a rat-infested office environment is a non-starter. The irony is that dealing with this kind of issue is part of the EPA’s wide-ranging mandate!

https://www.newyorker.com/magazine/atlanta-postcard

A survey of Canadian architects detects ambivalence and mixed messaging regarding returning to the office. This editorial from Canadian Architect highlights that even in a discipline where collaboration plays a key role in successful designs, younger workers are demonstrating ambivalence when it comes to a commitment to being present in the office. One of the complaints frequently cited – in offices large and small – is that staff find it hard to be productive in traditional open plan office layouts due to lack of privacy and noisy interruptions. Ironic, no?

https://www.canadianarchitect.com/editorial-back-to-the-office-or-not

Could Nokia’s plans for Kanata North become a model for tech and office parks across Canada?

As reported earlier on this page, the rumoured transformation of Kanata North to a pedestrian-friendly mixed-use work environment was made official at a recent event in Ottawa attended by the Prime Minister. Industry observers are cautiously suggesting that this move by Nokia could be the first of many initiatives across the country aimed at improving the ability of communities to attract and retain top talent.

https://www.kanatanetworker.com/nokia-to-transform-its-kanata-facility-into-world-leading-sustainable-5g-and-cyber-security-hub/ 

 “The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”

Occupancy Index - October 15, 2022

Comments–

Although the Index, a measure of average weekly office attendance in downtown Toronto, isn’t as high as expected by mid October, more and more employees are returning at least once a week. Interviews with human resource professionals suggest that this will continue until a balanced competition for good jobs returns.

Employers believe overwhelmingly working remotely is not as productive as many believed early in the pandemic. If this is the case, employers will start to limit the allowable amount of remote work in a wider range of functionality.

Suburban return to the office is now above 50%, but vacancies in the office market in most non-downtown locations is increasing. More on that in the November Index where we will comment on the impact of WFH on vacancy levels throughout the region.

Stay safe,

Your SRRA Team

Links to Articles of Interest

Dig beneath the headlines! 

An ode to the value of data…This Bloomberg article about Kastle Systems Inc. takes us back to the dark days of April 2020 before it was obvious that information on the number of people working in the office vs working remotely was going to become so vital to all kinds of decision makers.

Using its unique building access swipe card data as the foundation for tracking office occupancy in thousands of office buildings in hundreds of U.S. cities, Kastle discovered a brand-new way to view the value of its sophisticated systems.  Interestingly, the six largest BIAs in downtown Toronto (and the City) also had the foresight to understand how important and valuable tracking office occupancy could be when they agreed to fund SRRA’s role in developing and producing the occupancy index back in March 2020. Although the methodologies and scope of the two approaches to tracking office occupancy are clearly very different, there is little doubt that providing unique data to public and private sectors decision makers helped to keep the practical and economic penalties associated with large scale work from home trends in full view. The Bloomberg article, complete with graphic illustrations, traces changing perspectives on remote work over the past two and a half years, and in doing so highlights significant differences between U.S. and Canadian practices. As the only Canadian jurisdiction to benefit from regular, accurate estimates of office occupancy from the outset of the pandemic, Toronto provides an essential basis for understanding the complexities inherent in what drives the white-collar economy.

https://www.bloomberg.com/news/articles/2022-10-13/will-remote-works-ever-return-to-office-this-company-is-trying-to-find-out?cmpid=BBD101322_CITYLAB&utm_medium=email&utm_source=newsletter&utm_term=221013&utm_campaign=citylabdaily

But every data set has its drawbacks. This article highlights a weakness in Kastle Systems data set that says many high profile, higher quality office buildings in New York City are not included in Kastle’s data conclusions.

The reason this is worth noting according to those in the know is that although the net cast by Kastle’s data is wide, it includes many A and B buildings in the cities it reports on. A significant number of ‘trophy’ buildings are not part of the company’s survey and this is significant because occupancy tends to be higher in ‘better’ buildings, according to the source quoted in the New York Post.  In Toronto’s downtown, SRRA’s reporting is based on occupancy based on a broadly comprehensive range of properties and is not limited by focusing on a landlord’s portfolio of properties.

https://www.bisnow.com/new-york/news/office/kastles-back-to-work-data-doesnt-include-most-of-nyc-biggest-office-portfolios-115929?utm_source=outbound_pub_5&utm_campaign=outbound_issue_61831&utm_content=outbound_link_2&utm_medium=email

Messaging through the media can have both a positive and negative impact. A unique data set focusing on Canadian tech start-ups on their way to billion-dollar stardom brings some sunlight to grim commentaries on an impending recession.

Even as economic commentators lament the lack of IPOs on the Toronto exchange, here is evidence from a Waterloo-based NGO (Communitech) that the tech sector in Canada (including Toronto) is alive and expanding. For more than a decade, Communitech has been providing a high quality ‘brick and beam-like’ environment for tech start-ups in downtown Kitchener. Team True North was created to emphasize the depth and breadth of tech talent across the country. As with Toronto’s success with King-Spadina and King-Parliament, supported by innovative planning policies back the mid-1990s, Kitchener’s tech scene has grown from strength to strength in part because that city actively pushed the regeneration of former brownfield industrial properties.

https://www.blogto.com/tech/2022/10/17-toronto-tech-startups-become-billion-dollar-companies/

Goldman Sachs is almost back to pre-pandemic occupancy levels says its CEO.

One of the industry’s most outspoken opponents of remote work, David Soloman says that for the kind of work done by his company, it is essential that staff be back in the office – particularly important for younger workers, as personal growth and the work environment are clearly connected from his perspective. In case there was any doubt about his views, Solomon doubled down on earlier statements about remote and hybrid work situations, declaring that remote work is "an aberration that we are going to correct as quickly as possible." 

https://www.businessinsider.com/goldman-sachs-return-office-policy-65-percent-workers-wfh-2022-10?amp

Only in the U.S.? Landowner wins fight to sell ‘prime’ land that is underwater!

There really isn’t a problem here guys. The owner says he is willing to bring in enough fill to get the site up to the right grade. Could this be a solution for the owners of water lots in Ontario?

https://www.bisnow.com/south-florida/news/land/submerged-4-acre-land-in-boca-ratons-intracoastal-waterway-on-the-market-for-43m-116055?utm_source=outbound_pub_58&utm_campaign=outbound_issue_62030&utm_content=link&utm_medium=email

Inspired by the province of Ontario? Surely not. Mayor Adams of New York looking to spur affordable housing by cutting environmental regs?

Probably just a coincidence, but when the chips are down politicians get creative. Ensuring capacity in the schools? Overrated. That’s never been a problem here, just add a warning at the point of sale. The move in New York is still just a rumour but another example of the appeal of blaming approval time lines for the drop in housing affordability.

https://www.bisnow.com/new-york/news/multifamily/adams-considers-dropping-rezoning-procedure-in-attempt-to-jump-start-housing-116062?utm_source=outbound_pub_5&utm_campaign=outbound_issue_62053&utm_content=outbound_link_2&utm_medium=email

Why relying on headlines alone can steer you wrong!

The academic study cited below claims that hybrid work supports happiness and increased productivity. But it is important to know that the research focuses on the experience of call centre workers in China.

https://www.bisnow.com/london/news/office/major-academic-study-into-hybrid-work-finds-productivity-and-happiness-rise-116060?utm_source=outbound_pub_16&utm_campaign=outbound_issue_62059&utm_content=outbound_link_2&utm_medium=email

Finally…. Sometimes you need an individual to act as the saviour for arguing for an important city-building project. Or to stand against a city-destroying project.

Blanche van Ginkel counts among Canada’s saviours in the latter category. Among her accomplishments, she and her late husband Sandy were behind the planning of the Montreal Metro and the master plan for Expo ’67. But Blanche also single handedly (according to legend) stopped an elevated highway proposal in the 1950s that would have devastated what we know today as Old Montreal. She actually had to get a private members bill passed by the Quebec legislature to establish what became the Order of Urbanists of Quebec to avoid being sued by the highway engineer for practicing engineering without a license!  She also was instrumental in creating the zoning that protects view of the mountain from downtown Montreal to this day. So who would you nominate saviours working for or against city building in the GTA?

https://montrealgazette.com/news/local-news/blanche-lemco-van-ginkel-saviour-of-old-montreal-dies-at-98

 

 “The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”

Occupancy Index - October 1, 2022

Comments–

The long-awaited return to the office post Labour Day is revealing.  The weekly average of people in office working is now 34%, but we believe that close to 50% of office workers are in the office at least one day a week. We “estimate” this figure because data is from a limited number of employers reporting daily attendance.

We will continue to monitor this important data point throughout the Fall as employers and employees continue to struggle with the operational realities of the partial in office work week. Enjoy the links below.     

Your SRRA team.

Links to Articles of Interest

Dig beneath the headlines! 

Rethinking the workplace environment? Nokia’s bold plans to reshape Canada’s largest tech park promise to foster a better understanding of the essential role of ‘place’ in corporate decision making – with lessons for communities across the country. Kanata North in Ottawa has long been associated with the global success of companies like Mitel and Newbridge Networks, founded by serial software billionaire Terry Matthews. Since its founding in the 1960s, Kanata North has grown to accommodate 30,000 jobs employed in more than 500 companies.

Now, a combination of massive private sector investment, led by Nokia, and a decision by the City of Ottawa to designate the area as an ‘innovation district,’ show that when companies are prepared to invest massively to make promises about the future of work come true, the sky’s the limit. To its credit, the City has opened up the zoning to accommodate significant residential development, with Nokia alone committing to 11 towers and a major expansion of its existing office footprint. As with East Harbour in Toronto, a single land owner will have the ability to offset rising property values typically associated with condo vs office. While observers expect height restrictions to be overcome, the local business association is more concerned about protecting the area as the hub of a massive network of greenspace that extends well beyond the tech park’s borders. Unsurprisingly, Sir Terry is one of the most vocal advocates, convinced that attracting and retaining the best talent is inextricably linked to the quality of working life and his continuing investment in Kanata North as the future of 5G.

https://www.kanatanetworker.com/nokia-proposes-new-office-rd-campus-residential-towers-in-kanata-north/ + https://www.kanatanorthba.com/wp-content/uploads/2021/01/Kanata-North-Final-Report_13-January-2021.pdf + https://twitter.com/OurKanatasGreen/status/1526607255961063425

How much influence do reports from the U.S. on return to the office trends there affect decisions and opinion north of the border? Hard to say, especially because media on both sides of the border find that tensions between employers and employees over remote and hybrid work, as well as conflicting messages on the level of productivity among those working from home, easy pickings for leading with dramatic headlines. This quote sums up opinion from the C suite: “Executives argue that remote work hurts productivity. A Microsoft survey released last week found that 85% of bosses are less confident that their employees are being productive due to hybrid work.” 

https://fortune.com/2022/09/28/return-to-office-slows-remote-work-from-home-general-motors/amp/

Is fear of recession causing a shift in the power dynamic between employers and workers who are digging in their heels on the right to hybrid/remote work?  The article below is one of several we have seen lately that carry thinly veiled threats from CEOs frustrated with not being able to bring staff back to the office. In anticipation of a recession – which some U.S. economists claim is already here – large companies (usually those with offices in multiple locations across the U.S.) are suggesting that remote workers could be the first to go. Showing up and having one’s face known to decision makers could be a deciding factor, some HR professionals note.

https://www.marketwatch.com/amp/story/more-than-half-of-ceos-consider-workforce-reductions-over-the-next-6-months-and-remote-workers-may-be-the-first-go-to-11664907913

Google’s ‘work from anywhere’ plans suggest that the power dynamic between in-demand workers and their employers continues to evolve. As the article below explains, Google is offering staff the opportunity to choose a month where they can be fully remote – in addition to normal vacation and existing hybrid work arrangements. For example, employees in locales where winter weather is exceptionally dreary could choose to spend a month in the sun provided they meet their work obligations remotely, perhaps even tacked on to regular vacation time. This kind of ‘no cost’ benefit is typical of the hoops employers are willing to endure in order to retain valued employees. A ‘work from anywhere’ initiative assumes that a large percentage of a company’s workforce is productive and engaged. Many examples referred to in these links, however, may be harder to implement in the Canadian oontext, in part because we have fewer companies with large workforces spread across multiple locations.

https://www.inc.com/kelly-main/how-googles-reimagined-work-from-anywhere-policy-gets-staff-back-in-office.html

 “The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”

Occupancy Index - September 15, 2022

Comments–

The post Labour Day data shows some increase in office attendance, however, the surge anticipated in September is only beginning to be felt late in the week of September the 12th. The return to school likely contributed to a slow return at the beginning of the month. A three-day week for those who are coming in regularly has not changed, few report a broader return during the week. Some large companies are starting to see more in-office work, and we expect that that will change toward the end of the month raising the Index further.      

Your SRRA team.

Links to Articles of Interest

Dig beneath the headlines! 

Research involving interviews with CEOs across the globe published by the Harvard Business Review focuses on changing perceptions about hybrid working conditions. When the employees of one of Japan’s largest tech companies were surveyed a number of years ago the vast majority thought the “best place to work was the office.” After the shock of COVID, when everyone was forced to work from home, a more recent survey found that the opportunity to avoid long commutes had caused employees to reconsider their feelings about being in the office. Senior management plans to dedicate more resources to staff training, taking into account two key variables: place and time. “If leaders and managers want to make this transition (to hybrid) successfully, however, they’ll need to do something they’re not accustomed to doing: design hybrid work arrangements with individual human concerns in mind, not just institutional ones.”

https://hbr.org/2021/05/how-to-do-hybrid-right

 American CEOs are pushing ESG initiatives focused almost entirely on net zero solutions. As with many emerging ‘new’ priorities – think cyber security – finding and retaining experienced executives to implement promises made in the headlines of press releases is easier said than done. Evidence from the U.S. described below suggests that landlords and portfolio managers are competing with each other for talent to implement net zero strategies as part ESG commitments. The rationale for concentrating on improving energy performance is also a practical, though, as CEOs look to control costs but also the ability to position their real estate assets as attractive to investors and potential tenants from an environmental perspective.

https://www.bisnow.com/national/news/top-talent/real-estates-esg-push-leaves-firms-fighting-for-talent-115604?utm_source=outbound_pub_5&utm_campaign=outbound_issue_61251&utm_content=outbound_link_6&utm_medium=email

 Post Labour Day office occupancy levels dropped back slightly in New York and other large U.S. metros after a major push by employers to get their people back into the office. The dynamics are complex. Kastle Systems data, which relies on key card swipes, suggests that employees in the finance, tech and media sectors are still in the driver’s seat in a tight talent market, prompting even large financial players like Goldman Sachs to ease back on harsh directives. But in sun belt employment clusters, where fear of layoffs appears to be more prevalent, occupancy levels are much higher. In New York, subway and commuter rail ridership has been on the increase, although numbers are still way below pre-COVID levels. The need for federal bail outs to the MTA has not yet gone away.

https://www.crainsnewyork.com/economy/nyc-office-occupancy-dips-slightly-after-labor-day-push

 Transit agencies across North America struggling to find and keep their drivers. The cries for more funding continue but human resources execs are also fretting about the fundamental challenge of finding the personnel needed to get the job done.

https://www.smartcitiesdive.com/news/transit-agencies-bus-operators-driver-shortage/631651/?utm_source=Sailthru&utm_medium=email&utm_campaign=Newsletter%20Weekly%20Roundup:%20Smart%20Cities%20Dive:%20Daily%20Dive%2009-24-2022&utm_term=Smart%20Cities%20Dive%20Weekender

And finally, a long article that digs into some of the many reasons why former TTC executive Andy Byford felt it was time to put a cap on his public service career following two and a half years leading Transport for London.

In addition to serving the transit needs of nine million souls in Greater London, TfL must also support one of the world’s most significant tourist destinations – 12 months a year. Take a ride on the fabulous new Elizabeth line (20 minutes from Paddington to Canary Wharf), or any one of the 11 lines serving nearly 300 stations that comprise London Underground (that’s not including the Overground or any of the light rail extensions), and you are guaranteed to have to share your space with visitors and their luggage – an essential role provided by the tube that is often overlooked. TfL carried around 5M passengers a day prior to COVID (all modes). After a very difficult 30 months, ridership is finally beginning to increase (see https://tfl.gov.uk/info-for/media/press-releases/2022/february/latest-tfl-figures-show-continued-growth-in-ridership-following-lifting-of-working-from-home-restrictions)  but the damage done to TfL’s balance sheet by the pandemic will take years to recover. For a transit executive who prides himself on providing exemplary service to all sectors of society, the possibility of having to cut back services to balance the books must have been a dire prospect. That problem may have been handled for now but transit habits have changed as a result of COVID – not just for commuters, but for everyone.

Even in Toronto, there are signs that it is high time to focus on the mobility needs of a region. Transit is no longer – if it ever was – just about connecting home to work. Post-COVID (fingers crossed) ridership trends suggest that Torontonians and visitors are relying increasingly on transit for all manner of trips seven days a week, not just the commute. Continued investment in the GTA’s public transit network is about protecting our growing region’s mobility needs.

https://www.onlondon.co.uk/interview-andy-byford-on-tfls-new-funding-deal-pensions-negotiations-fares-and-driverless-trains/

 “The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”

Occupancy Index - September 1, 2022

Comments–

The remainder of August showed little change, but in September we are seeing an increase in the number of workers attending downtown offices. Almost every company we have talked to expects September to see more people spending more time in the office. However, few companies have gone so far as to mandate that return preferring still to allow options where tasks allow for remote work.

We at SRRA, will be expanding this report to provide more commentary, on how labour markets are affecting employer’s attitudes to post pandemic remote work and explore how remote work will affect office markets…      

Your SRRA team.

Links to Articles of Interest

Dig beneath the headlines! 

Just before Labour Day, RBC president Dave Mackay was quoted in articles (see most recent Occupancy Index) and in a LinkedIn post strongly endorsing the value of in-person interaction that comes from having staff return to the office. His wise words have since shown up in many subsequent articles such as the one below that present a balanced set of views on the future of office work. The CBC piece (which quotes Iain Dobson) also introduces a neat new term – ‘the next normal’ – to describe Deloitte’s take on hybrid work schedules. It also breathes life into a more troubling term going the rounds – ‘quiet quitting’ – suggesting that employers need to remain flexible to keep staff happy. The quote most likely to startle, however, is attributed to the head of the federal government professional employees’ association, criticizing gentle urging from the government that encourages a return to the office. "No real justification is being brought forward," he complains. Huh?

https://www.cbc.ca/news/business/canada-return-office-wfh-fall-pandemic-1.6570575

Shakespeare may have said ‘Kill all the lawyers,’ but evidence from the U.S. suggests we may all have something to learn from this oft-maligned group, with Kastle Systems reporting that lawyers are returning to the office at a higher rate than everyone else. “For [a first-year associate],” says one senior partners, “being able to sit and watch how we work through things, in person was much better than it would be if he (or she) was trying to watch it over Zoom or on the phone.”

https://www.bisnow.com/national/news/office/law-offices-have-become-a-hot-tenant-in-the-pandemic-era-office-market-114557?utm_source=outbound_pub_58&utm_campaign=outbound_issue_60551&utm_content=link&utm_medium=email

A ‘line in the sand’ drawn by some major U.S. employers, who say it’s time to come back to the office. ‘We mean it this time,’ some execs are quoted as saying. The reasons or rationale vary widely, but there are suggestions that those who choose to push the hybrid envelope (a mixed metaphor but worth it?) could find that their jobs are the first to be cut when the economy slows. HR professionals are also beginning to use terms like ‘career trajectory’ as they look at the plight of younger staff who have not yet had a chance to make their mark.

https://web-prod.bisnow.net/national/news/office/the-office-is-no-longer-a-choice-in-widespread-worker-crackdown-115309?utm_source=outbound_pub_60&utm_campaign=outbound_issue_60672&utm_content=story&utm_medium=email

A parting of the ways when it comes to trend lines? U.S. stats on office vacancy rates and the pace of increases in residential rents have traditionally followed similar patterns but Moody’s

Analytics (a subsidiary of one of the firms that did such a great job with the sub-prime mortgage crisis back in 2008) is pointing to the impact of remote work as a factor reducing the gap between big ‘gateway’ cities and their smaller brethren. Although the U.S. has a disproportionately large number of major cities compared to Canada, could a similar trend develop in Southern Ontario relative to the GTA?

https://www.bisnow.com/national/news/multifamily/remote-work-multifamily-office-values-diverging-markets-flattening-114511?utm_source=outbound_pub_58&utm_campaign=outbound_issue_60551&utm_content=link&utm_medium=email

New York’s heavy hitters in the financial sector making no bones about wanting employees back in the office. All remaining barriers to a return have been removed, they suggest, although some still want to be flexible – within reason. Threats of a recession are starting to shift the balance back in favour of employers some observers say. One HR consultant puts it this way: “As you start seeing some layoffs happening, people will say, `Woah, I don’t want to be laid off, I want to be in the office and have bosses see that I’m working really hard.’” And to reprise an insight from the New York Times: a top HR person in the financial sector worries about younger workers starting out who have never had the opportunity to develop relationships or acquire mentors.

https://www.bloomberg.com/future-of-work

Premier Ford is pressuring Ontario’s municipalities – including suburban municipalities – to increase densities as a way of growing the housing stock. Boston, one of the U.S. eastern seaboard’s most interesting large cities, has long struggled with housing affordability – in the early 00’s employers were leaving Boston in droves as they fought to hold on to valued employees. Now there are reports that developers are seizing on opportunities in suburban Boston stimulated by State requirements for minimum densities. Ontario has dabbled with the concept but not at this scale.

https://www.bisnow.com/boston/news/multifamily/gov-bakers-finalized-mbta-communities-rules-114572?utm_source=outbound_pub_58&utm_campaign=outbound_issue_60551&utm_content=link&utm_medium=email

 

‘Flexibility’ is trending as a word that companies are deploying to describe their collective ambivalence, puzzlement and uncertainty regarding how to bring workers back to the office. This NYTimes piece also introduces the notion that working with colleagues in the office generates energy – something that some say is difficult to replicate when working virtually. Another word for ‘energy’ is enthusiasm – a trait that any employer should value – regardless of whether their employees are working in the office, remotely or within a hybrid arrangement.

https://www.nytimes.com/2022/09/04/briefing/return-to-office-labor-day.html?unlocked_article_code=mO9uWtDT1CsNyJjHDfdtbBe2_XO5wBqCdpWxOUQQw-moG2jz5Tk_WAzyXDoxw8woLKtyKLXELmo6NYW713aZtS9MCJhZmzXVpRrAhectNf4U_n30Y3lVymgbSULlq9kRI9jrbUoEE3m7fbmCkh-8leKm21ZsMm686rCXn569POZJ0Qw3ihY-UYJeaFMD33iptAFA3nM_ObepGxqNrc_mixMANkvVifbVVuBg6CaGSMgwsEoiB3ARF2jShGGjnUrJdL-Mfd_rO0XKX4ehaDj_QDj5smfaxHTAtBHiyQjGYbCEMJiX1ggWKExjjogY6Uvd4DLR5St7UMqeBu1yFFB-p3uQjT0L&smid=em-share

 Commentaries on the strength of the London office market underscore the value of matching knowledge and expertise to raw data. The ability to track change across a complex geography like Greater London is key. Increasingly, it seems, simple averages (such as vacancy rates) can mask important variations across a single market. SRRA’s unique value proposition (which relies on a combination of powerful data and expert commentary) is a case in point.

https://www.bisnow.com/london/news/office/brum-scitech-114589?utm_source=outbound_pub_187&utm_campaign=outbound_issue_60682&utm_content=outbound_link_4&utm_medium=email

New York is grappling with the ultimate ‘third rail’ issue – congestion pricing – as the city struggles to shore up depleted funding for organizations like the MTA. The underlying message seems to be that New York foresees a need to continue to invest in its transit infrastructure to keep the region moving while also making progress on its climate goals.

https://www.bisnow.com/new-york/news/economy/office-landlords-applaud-small-business-owners-frets-as-new-yorkers-await-final-congestion-pricing-114626?rt=88645&utm_source=outbound_pub_5&utm_campaign=outbound_issue_60656&utm_content=outbound_link_4&utm_medium=email

 Notes from random CBC interviews with people hired during COVID who are still working remotely. “Describe in one word how you feel about remote working.” ‘Expendable,’ said one. ‘Anxious,’ said another. ‘Relieved,’ said a third, referring to the benefits of never having to meet in-person with a co-worker with a horrible personality.’

 “The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”

Occupancy Index - August 15, 2022

Comments–

August fell short of expectations with a slight decline in the first 15 days. Companies over 1,000 employees are reporting less attendance while mid-size and small companies report a higher level of occupancy. August holiday taking is clearly impacting activity in the core.

Mondays continue to be the weakest day followed by Fridays.

While transit ridership is increasing steadily across the board, interviews indicate that serious traffic congestion in the core is be not helping encourage in-office work. Can transit operators appeal to office workers in the Fall when schools are back?        

Stay safe, your SRRA team.

Links to Articles of Interest

Dig beneath the headlines! 

Head of RBC comes out strongly for a return to the office. “Face to face interaction is a business necessity” he says.

U.S. survey confirms essential role of offices but major employees concede that offering hybrid options key to successful recruitment

Many Canadian employers ambivalent about requiring a return to the office, with job postings in many sectors using hybrid as a recruiting tool. In short: all over the map!

Failure to maintain ‘state of good repair’ in Boston could harm bid to encourage a return to the office as two major transit lines face extensive closures to undertake repairs

Toronto’s tough stance on lockdowns contributing to slow recovery study suggests

A UK perspective on the costs of working from home. Is this in Canada’s future?

A shift in thinking about returning to the office sparks a sudden 180 from a large employer in the U.S.

Moves by large employers in the U.S. blend relocation to less space, consolidation and desire to save costs even as they increase their numbers.

News from Chicago highlights stark differences between Canada and the U.S. as executives ‘flee’ unsafe cities

Bolshie Apple staff demand flexibility to set working conditions

 “The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”

Occupancy Index - August 1, 2022

Comments–

The future of work from home is challenging the “C” suite, strategic planners, and HR departments everywhere. Organizing corporate culture remains the number one objective while the home is still the majority place of work. More and more employees are making the return at least a few times a month, we estimate this number to exceed 60%.

Most companies are targeting September for a higher ratio of in office work. We began to see this during the last two weeks of July and expect it to continue in August.

Enjoy the rest of the summer!          

Stay safe, your SRRA team.

Links to Articles of Interest

Dig beneath the headlines! 

Thoughtful review of ever-changing perspectives on remote work and the challenge of sustaining a company’s work culture, recruiting and retaining workers and more. A MUST read.

Veteran HR professional argues that decisions on whether to return to the office are rarely black and white, and fail to place appropriate emphasis on the value of creating quality in-person work environments that respect differences.

Britain embracing hybrid work with a vengeance – google searches and LinkedIn postings confirm

Sometimes even an author with a vested interest is worth reading. The founder of IWG offers some insights worth thinking about.

Calling all bean counters. New evidence that hybrid work can save employers money

Economist ponders the issue of career trajectory – what will be the thinking five years into this new reality?

Major U.S. employer skirts the issue on ‘mandate’ but makes it clear that their people must be in-person at least three days a week

Famous ‘outsider’ opines on the role that can be played by being present in the workforce - even though he wouldn’t be caught in an office to save his life

 “The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”

Occupancy Index - July 15, 2022

Comments–

We have been asked by many of our contributors…’does the Index take into account seasonal holidays?’ The simple answer is no. Holidays in general, sick days, business travel, other reasons for not being in the office and pre-pandemic remote work was determined as part of the methodology for establishing the normalized attendance in offices pre-COVID. One could assume then that the Index in July is partly affected by summer holidays.

If you are reading this and you are on holiday, enjoy.           

Stay safe, your SRRA team.

Links to Articles of Interest

Dig beneath the headlines! 

This just in…Working from home can be bad for your health

How the U.K. has contrived to make hybrid work arrangements even more complicated….Pilot to test 100% pay for 80% hours

Flex offices (up), Zoom (down) and many other firms react to volatile work environment

Return to the office rates differ across the U.S. – with a suggestion that tenants using this period of uncertainty to upgrade their space into newer buildings with more amenities

And now for something completely different as Monty Python used to say…Not so subtle knock on Canada in general and Toronto in particular regarding our appetite for tech in the public realm

Signs of nervousness in the UK about the return of COVID affecting occupancy levels

 “The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”

Occupancy Index - July 1, 2022

Comments–

Companies are reporting a slight increase in the last two weeks of June. Public transport is continuing to build back, but mask wearing appears to be on the decline on the subway system. The potential of a recurring wave of COVID is not yet deterring people from returning to work and we still do expect the Index to reach 30% by the end of July.

HR specialists and employers are reporting an expectation of an increase in in-office work in September providing the latest COVID figures do not result in renewed isolation.

Enjoy the summer weather.           

Stay safe, your SRRA team.

Links to Articles of Interest

Dig beneath the headlines! 

How Myths Perpetuate: Will Globe Survey Fuel Angst About Returning to the Office?

Former Sears Tower rethinking use of office space

Perfect Storm of Confused Governance, Lack of Funding and Declining Ridership – Why Washington’s Metro is in Deep Trouble

Office culture in the spotlight. Thinking through ways to make being in the office more meaningful (oh, and then there’s that thing called doing your job)

Tracking signs of life in business districts: Sandwich shops, dry cleaners and more

Connecting capital through investments in transport: London growth could be slowed by government support for ‘levelling up’ (code for directing money to anywhere but London)

 “The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”

Occupancy Index - June 15, 2022

Comments–

The slow yet steady return to the workplace continues. Public transport is reporting increased ridership with weekend travel exceeding pre-pandemic and in some cases weekday travel. These trends are similar to trends in New York City and London where the reliance on public transportation is critical to the return to the workplace.

Many employers are citing COVID fatigue, newfound acceptance of partial work at home by employees and economic uncertainty driving a slower than expected resumption of in-office work. Employee retention remains employer’s principal motivation for pandemic levels of remote work in the short term. We continue to believe the Index will reach 30% prior to August…      

Stay safe, your SRRA team.

Links to Articles of Interest

Dig beneath the headlines! 

From the Globe and Mail: The HR chief who saw it all: RBC’s Helena Gottschling on what it takes for employers to thrive as the pandemic fades

Does the experience of Midtown Manhattan have lessons for pockets of downtown Toronto with older office buildings?

The U.S. level of return to work in the office is edging up but still some push back on ‘mandates’

 Vancouver aims to supplement transit revenues by raking in real estate profits

 Yelp to shift entirely to remote working – An example of work carried out by individuals not a team

 New York Chamber banks on rebuilding its vibe with a move to a people place

Enhanced productivity versus lost opportunities for promotion: Harvard Business Review poses strategic choice for those debating the merits of remote work versus returning to the office

Local transit agencies say ridership increasing but see revenue challenges ahead

Flexible workspace the key to improving workspace culture?

Fall-out from pandemic affecting kitchen designs as many continue need to work remotely

 “The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”

Occupancy Index - June 1, 2022

Comments–

We estimate that between 38% and 40% of the employee base are now coming to the office at least once a week. This is indicating that employers are finding ways to organize in office activity without a full mandated return. Employers are not expecting a surge of returns for the summer except for new hires.

Employers find that organizing the workplace in the same fashion as the pre-pandemic workplace is highly unlikely in future. Once there is stability in the economy and balance in the labour supply markets the real impact of non-office-based work will be measurable and its impact on demand for office space more predictable. We still expect that the Index may reach 30% prior to August.

Stay safe, your SRRA team.

Links to Articles of Interest

Dig beneath the headlines! 

Focus on improving the commute! Survey suggests that the journey to work is the biggest deterrent to returning to the office for employees – if you have time to read only one of these articles, choose this one.

More variations on hybrid working, with some opting to visit the office only once a week in major U.S. cities

U.S. experience with return to the office showing signs of distress as employees chafe against employer demands

New York landlords and employers looking for inspiration in the quest to lure workers back, casting doubt on the future of ‘B’ class buildings

Surveys of Canadian employers are similar to trends found across North America, as predictions on a return to the office continue to reflect uncertainties and doubts about when or even if employees will be back.

Cultural differences highlighted in diverging trends between Europe (sic) and U.K., with the latter opting for WFH over the office

Provocative Musk lays down the law on return to the office for Tesla

This is only one of dozens of articles covering Musk’s recent pronouncements. His hard line approach masks attitudes to remote work that most have discarded.

CBC journalist/physician sets out some thoughtful ideas about unappreciated benefits of returning to the office

 “The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”

Occupancy Index - May 15, 2022

Comments–

The steady increase in people choosing to work in the office appears to be slowing down as summer approaches. Travel downtown is increasing on Fridays, but Mondays remain slow. Both these trends are occurring in New York City and London although the return to the office figures are higher 33% and 31% respectfully.

Employees who are choosing to stay in the home office are less concerned about a new variant and or travel on public transit than other factors. Employers remain reluctant to insist on returning to the office more than a few times a week. We are still expecting the Index to reach 30% but not until late June.

Stay safe, your SRRA team.

Links to Articles of Interest

Dig beneath the headlines! 

Lack of consistency methodologies among U.S. brokerages seeding confusion about long-term prospects for office space

Insights from recent SRRA Forum echoed by findings of global RTW surveys: important checklist to calibrate views about WFH and more

U.K. office workers – particularly those in finance – resisting calls for return to office

If enough headlines get written, anecdotes can become ‘fact’

 “The Occupancy Index is supported by the City of Toronto, Financial District BIA, Bloor-Yorkville BIA, The Waterfront BIA, Downtown Yonge BIA, St Lawrence Market BIA and Toronto Entertainment District BIA. It is a measure of the percentage of office employees returning to the office compared to the number of employees who would normally have come to their offices pre-COVID. For a detailed description of the calculation please contact Iain Dobson at [email protected],”