Occupancy Index - March 1st

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Comments –

Recent interviews suggest that HR specialists and executives are spending even more time working out the logistics of partial in office and work at home strategies. Of note is the increased frequency of individuals who are requesting to return as permission and regulations permit. This trend is not moving the needle on the Index although it is close to being 5% again. 

The projections for an increase in occupancy by some are moving up from a few months ago.  We may see an increase later in March, by as much as a couple of points, subject to any new restrictions.

For those who were able to attend the Forum on the Future of Office Space, you can expect the summary to go directly to you early next week. For those how missed it we will be putting a summary on the website by March 29th… Stay Safe…

 

Links to Articles of Interest

Pandemic will impact growth rates in and within cities, affecting talent attraction among other trends

UK suffered through three lockdowns, but office occupancy increased each time people were allowed to return.

UK opinions range on back to the office

Who will bear the cost of alterations to office layouts?

U.S. execs suggest proof of vaccination key to entry back to the office

US companies criticized for lack of forward planning in anticipation of return to the office

The role of an HQ post-pandemic raises questions ranging from floor design to ‘messaging’ – likely to have greater impact in larger US market that has multiple large metros

Occupancy Index - February 15th

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Comments –

The Future of Office Space

SRRA is conducting a Forum to discuss the future of office space. The Forum is based on the research done to create the Occupancy Index, best practices world-wide and the Economic Impact of COVID on Downtown Toronto.

If you are not registered and would like to attend please reply to this email and we will send you registration details.

The Forum is on Tuesday March 2nd from 8:30am to 10:30am

Links to Articles of Interest

Potential downside of remote work as concerns emerges about bullying on line.

Reshaping rush hour? The argument that work from home will reduce the need to attend offices.

European practices on requiring employees to return to the office influence U.S.

Even tech firms see in-office work in future, but surveys confirm wide range of thinking.

Why Offices have changed forever

Occupancy Index - February 1st

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Comments

The Future of Office Space

SRRA is conducting a Forum to discuss the future of office space. The Forum is based on the research done to create the Occupancy Index, best practices world-wide and the Economic Impact of COVID on Downtown Toronto.

If you are not registered and would like to attend please reply to this email and we will send you registration details.

The Forum is on Tuesday March 2nd from 8:30am to 10:30am - reading background please see SRRA website Occupancy Index — COVID — SRRA (srraresearch.org)

Links to Articles of Interest

Click to Read - Two global surveys covering several continents track evolving views on remote walking

Click to Read - U.S. companies debate pros and cons of investing in changes to office space in view of continuing uncertainties over the future of remote working

 Click to Read - North America’s largest landlord dismisses concerns about the long-term viability of offices as a place to do business

 Click to Read - Comprehensive mini-history of office space utilization, with perspectives on research-based office layout designs completed prior to the pandemic (also links to a remarkable documentary)

Click to Read - Toronto-based review of practicalities and economics of converting older office buildings to residential

 Click to Read - UK-based co-working companies see strength in the concept now and post-pandemic

Click to Read - Large-scale surveys on work from home productivity reveal broad range of viewpoints

Occupancy Index - January 15th

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Comments

According to the most recent results for the Occupancy Index, there has been a 30% reduction in the number of office workers returning to the office in downtown Toronto since imposition of the latest lockdown. In addition, employers are becoming more concerned about what the return to the office will look like. 

Work from home literally began overnight but the return will not be as straightforward. CEOs, human resources professionals and facilities managers have all been learning and adapting throughout this enforced period of working from home. Balancing the benefits of office culture, in-person collaboration, the reality that some work simply cannot be done at home with the benefits many have discovered by working at home is creating tough decisions.

Serious challenges are emerging:

  • The dynamics of recruitment are changing.

  • Suburban and downtown employers alike face the complex problem of managing employee density to accommodate social distancing norms while also allowing for the use of common facilities in office buildings.

  • For some, the home environment is not conducive to a home office even though it is technically possible based solely on the nature of the job.

  • A partial return – where some staff come into the office, but others work from home is a logistical nightmare.

  • What changes to premises are short-term and what changes will need to be permanent?

  • Downtown employers face the additional complexities of persuading staff that it is safe to take public transit.

  • The strain on transit planners to avoid “crush hour” will be enhanced by irregular and unpredictable return.

These are just some of the issues facing the return to a new normal. 

To help address these challenges, SRRA is planning a Forum in the week of February 22nd where experts and practitioners can exchange ideas and discuss strategies in advance of the anticipated lifting of restrictions to allow a safe return to the office.

Notice and an invitation to this Forum will be sent by January 21st.

Links to Articles of Interest

Click to Read - A pre-Pandemic view of how large corporations viewed working from home

Click to Read - An historical perspective on working from home

Click to Read - A summary of insights into how leading tech companies view the future of work from home

Click to Read - Xerox surveyed its customers to present its vision for ‘the future of work’

Click to Read - HR specialist ADP Canada surveyed its customer base to better understand telework

Click to Read - Britain’s PM is bullish on post-pandemic future for offices

Click to Read - Insights into remote work from a U.S. perspective

Click to Read - Practical advice on striking a balance between safety and efficiency

Click to Read - Thoughtful review of trends affecting on-line activity

Click to Read - Richard Florida misses an opportunity to speak knowledgeably about Toronto

Occupancy Index - December 15th

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The findings of “The Economic Impact of COVID on the Downtown” are summarized here, The entire report can be found here.

THE IMPACT OF COVID ON JOBS AND REDUCED CONTRIBUTION OF DOWNTOWN TO GDP

  • If COVID-related restrictions persist, Toronto’s GDP could decline by as much as 20%.

  • Although 70% of wealth-creating and institutional jobs can be performed remotely, the 190,000 jobs that require face-to-face contact with customers or cannot be performed remotely are at significant short to mid term risk.

  • More than 120,000 jobs are largely dependent for their survival on a return to “normal.” In total, more than 6,750 establishments – 43% of all establishments downtown – are at risk and these account for almost 9% of all businesses in the City.

  • 81,000 jobs in small/medium-sized businesses are poorly suited to surviving the second wave of the pandemic.

  • Although small/medium-sized businesses account for just over 5% of the downtown’s total GDP, they represent more than 25% of all establishments.

  • Salaried, high-paying jobs in the wealth-creating and institutional sectors are not at risk, the downtown economy is nevertheless being damaged by the absence of office employees still working remotely.

THE ‘DEMAND-LED’ RECESSION CAUSED BY COVID WILL BE K-SHAPED, PLACING THE BURDEN OF THE ECONOMIC DOWNTURN ON THE SHOULDERS OF THE LOWEST-PAID WORKERS

  • A significant percentage of economic demand in downtown has disappeared as a result of COVID, resulting in a ‘demand-led recession.’

  • More than 400,000 office workers continue to work remotely, with massive impacts on downtown’s economic ecosystem of small and medium-sized businesses that depends on their spending.

  • With the border closed and other travel restrictions, tourism, other visitation and nearly all business travel has halted, which before COVID delivered 28M visits annually, removing up to 45% of demand.

  • Almost a quarter million post-secondary students are now studying on-line, further reducing the daytime population of downtown.

  • Under a worst-case scenario, the GDP of downtown could contract by 20%.

FACTORS AFFECTING TORONTO’S ‘REPUTATIONAL RISK’ RANGE FROM LOST MOMENTUM FROM TOURISM TO GROWING COMPLAINTS ABOUT PETTY CRIME ON SUDDENLY EMPTY STREETS

  • Downtown Toronto’s attractiveness as a destination for business travel, domestic and international tourism could be at long-term risk if current conditions persist.

  • The absence of office workers, tourists and post-secondary students adds up to a dramatic reduction in footfall on the streets of downtown.

  • The attractiveness of the downtown is significantly related to the amenities and activities that are available. Areas such as the Bloor-Yorkville BIA, the Entertainment District BIA, the Downtown Yonge BIA, the Waterfront BIA, the St. Lawrence Market Neighborhood BIA and the Financial District BIA are “live, work, play, learn, and shop” neighborhoods. The very activities that have made these destinations attractive, however, are now profoundly undermined by the restrictions required by COVID.

  • Cultural activities, hospitality and the tourism sectors are important attributes of the fabric of these neighborhoods and critical to their reputational attractiveness. This vibrancy also feeds into the attractiveness and desirability to base corporate HQs in the Financial District BIA.

  • The loss of both the physical presence in terms of foot traffic and physical spending on goods, food and drink etc. by so many tourists, students and non-resident workers underscores how critically important these customers are to the viability and character of downtown.

RISKS TO GOVERNMENT REVENUES ARE MANAGEABLE, WITH THE SIGNIFICANT EXCEPTION OF THE LOSS OF TTC REVENUE OF MORE THAN HALF A BILLION DOLLARS FOR THE CURRENT BUDGET YEAR.

  • The fact that so much of the high-value commercial real estate in downtown is owned by pension funds and other investors with long-term financial goals suggests that property tax revenues from commercial real estate will not be unduly affected by COVID restrictions.

  • The biggest revenue challenge confronting the City is transit fare revenues, which should prudently be assumed to experience a 50% reduction – $600 million – annual challenge through the medium-term.

  • Assuming a $7.8 billion GDP reduction, the assumed annual Provincial revenue loss would be approximately $1.1 billion in foregone tax revenues from all sources and the Federal loss would be approximately $1.6 billion in foregone tax revenues from all sources. This risk would increase over the medium-term.

DOWNTOWN TORONTO’S FUNDAMENTALS ARE STRONG AND RESILIENT BUT THE AREA IS AN ECONOMIC ECOSYSTEM THAT NEEDS ALL ITS MOVING PARTS TO FUNCTION IN HARMONY

  • With just over 273,000 residents, Downtown Toronto now accounts for just over 9% of the City’s population and has grown three times faster than the rest of the City since 2014.

  • The quality of life in neighbourhoods throughout downtown has been immeasurably improved in recent decades with the rapid growth in housing but if younger workers are denied opportunities for networking or access to downtown’s nightlife, their commitment to living in expensive rental accommodation may be called into question.

  • The raison d’etre for many to live downtown is linked to a lifestyle snuffed out by COVID.  This has led to a softening of the condo-based rental market, which accounts for 61% of all rentals.

  • Many younger workers, including ‘gig’ workers and students, with jobs in the service sector that are at risk, live downtown, and could be forced to leave.

  • Just under two-thirds of the nearly 155,000 households downtown live in rental units. Economic pressures and the unique demographics of the downtown population combined suggest that more than one-third of these households may face economic pressures in the medium term that could lead to re-location out of the Downtown.

  • Restoring consumer and commuter confidence is key to downtown’s resurgence.

  • The downtown economy is well suited, at the aggregate level, to survive COVID related restrictions. This, however, can obscure the very significant risk to many employees and businesses.

Links to Articles of Interest

Click to read - New York transit earns a reprieve that protects levels of service

Click to read - Restoring faith in downtowns begins with getting office workers back

Click to read - Colliers reports documents downside to working from home over the long-term  

Click to read - Tough times for transit in the U.S. as operators plead for bail outs

Click to read - Experts disagree on the future of the office

Click to read - Global survey on the future of office space

Click to read - Important research suggests that transit not a driver of disease

Click to read - More caution from U.S. real estate execs on the return to the office

Click to read - Is New York entering a down cycle inspired by COVID?

 

Assessing the Impact of COVID restrictions on Toronto’s Downtown Economy - Summary of Findings

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Acknowledgements

This report has been prepared with the financial support of the City of Toronto Department of Economic Development and six downtown Toronto Business Improvement Areas:

  • Bloor-Yorkville BIA

  • Downtown Yonge BIA

  • Toronto Entertainment District BIA.

  • St. Lawrence Market Neighbourhood BIA

  • Toronto Financial District BIA

  • Waterfront BIA

SRRA has benefitted from the review and input of its partners. Particular thanks are extended to Briar de Lange, Pauline Larsen, Janice Solomon, Tim Kocur, Mark Garner, Al Smith and Grant Humes.

SRRA is extremely grateful for the assistance of the City of Toronto's City Planning Division which conducts the Toronto Employment Survey and especially the tremendous work and support provided by Celine Foreht and Michael Wright.

Classification categories and their assignment have been undertaken by SRRA. All analysis, conclusions and research has been undertaken by SRRA, which is solely responsible for any errors or omissions.

This report was prepared by the SRRA team:

Stephen Johnson

Glenn Miller

Iain Dobson

Hayley Shortly

Executive Summary & Overview of Key Findings

In August 2020, six downtown Toronto BIAs and the City of Toronto engaged SRRA to benchmark and track progress towards the return to work in office employment in downtown Toronto. SRRA was tasked with providing three deliverables:

A review of best practices in London, Paris, Frankfurt and New York to identify effective approaches to communications, problem-solving and steps taken to mitigate the impacts of COVID on office occupancy was delivered in September. Updates are provided as and when new information becomes available.

An Occupancy Index that provides a highly accurate estimate of the percentage of office employees returning to work in downtown offices has been delivered monthly since September. To our knowledge, the Occupancy Index is the only data-driven survey of its kind being undertaken in commercial real estate circles anywhere in the world.

The third deliverable is this report on the economic and social impact of COVID on the downtown economy. This examines the risks both to downtown employment and the downtown residential community.

By almost any measure, downtown Toronto qualifies as the single most important real estate in Canada. Although downtown occupies less than three percent of the City’s land area, the assessed value of real estate accounts for about 25% of all revenues from property tax.

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Forty percent of all jobs in the City are located downtown, as well as 30% of part-time jobs. From the perspective of contribution to GDP, 40% of the City’s wealth is generated in only 20% of all establishments, many of which represent the City’s largest employers.

The downtown economy is well suited, at the aggregate level, to survive COVID related restrictions. This, however, can obscure the significant risk to many employees and businesses. It is equally true that the downtown economy’s structure and diversified nature mean it is very well situated to not only survive but thrive. It is important to note that the challenges faced in Toronto are the same as those faced by our international competitors. Managing recovery will see changes at the individual level but the long-term prospects for Toronto remains strong.

The downtown is an urban experience destination with many diverse and fast-growing residential communities. With just over 273,000 residents, Downtown Toronto now accounts for over 9% of the City’s population and has grown three times faster than the rest of the City since 2014, with downtown growth expected to be 2.25 greater than the rest of the City through 2024.

Just under two-thirds of the nearly 155,000 households downtown live in rental units. Economic pressures and the unique demographics of the downtown population combined suggest that more than one-third of these households may face economic pressures in the medium term that could lead to re-location out of the Downtown.

The reputational risk faced downtown is perhaps the most easily addressed and also the risk with the greatest potential for long-term damage. The attractiveness of the downtown is significantly related to the amenities and activities that are available. Areas such as the Bloor- Yorkville BIA, the Toronto Entertainment BIA, the Downtown Yonge BIA, the St. Lawrence Market Neighbourhood BIA and the Waterfront BIA are all “live, work, play, learn, and shop” neighbourhoods. The very activities that have made these destinations attractive, however, are now profoundly undermined by the restrictions required by COVID.

Cultural activities, hospitality and the tourism sectors are important attributes of the fabric of these neighbourhoods and critical to their reputational attractiveness. This vibrancy also feeds into the attractiveness and desirability to base corporate HQs in the Financial District BIA.

SRRA’s analysis of the economic pressures confronting downtown concludes there are 10 main findings:

Impact of sustained COVID related shutdowns on GDP

Estimated GDP loss in downtown is almost half that for the City as a whole.

More than half – 56% -- of Toronto’s GDP is accounted for by wealth-creating and institutional activities. These are disproportionately located downtown. Although the City’s GDP in a worst- case scenario may be expected to decline by almost 20% as a result of on-going COVID-related restrictions, the vast majority of jobs in the wealth-creating and institutional sectors that are the foundation of the downtown economy are not at risk. The types of jobs in these activities are generally salaried, higher paying and more insulated from COVID restrictions than many jobs in the rest of the City.

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K-shaped recession and recovery: 123,00 jobs at risk

Downtown Toronto perfectly represents the parameters of a K-shaped recession, which places the burden the economic downturn as well as the subsequent drawn- out recovery on the shoulders of the lowest paid workers. In a pandemic in which the ability to work remotely is a key to economic and health outcomes the result is stark.

Almost 70% of jobs in the downtown can reasonably be performed remotely on an on-going basis. Using total compensation as a proxy for economic impact it can also be seen that these jobs account for almost 80% of the economic activity generated by the downtown.

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The problem, however, is the more than 30% of jobs rated as “Low” and “No” that cannot be performed remotely on an on-going basis. These total more than 190,000 jobs.

Almost 70,000 of these jobs are Institutional and are largely concentrated in health sciences, meaning the risk of these jobs disappearing is very low.

The balance of more than 120,000 jobs, however, are largely dependent for their survival on a return to “normal”. In total, more than 6,750 establishments – almost 43% of all establishments downtown – are at risk and these account for almost 9% of all businesses in the City.

Combined, these jobs are in activities that, prior to COVID, contributed approximately $6.0 billion to Toronto’s estimated GDP and provided more than $3.65 billion in compensation to workers involved.

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Importance of Demand Suppression

Prior to the COVID-related restrictions implemented in March, 2020, more than 456,000 persons employed in the downtown area commuted daily from outside the downtown area. Along with the 273,000 regular residents of downtown, the 28 million tourists who visit each year, and the 245,000 students in regular and continuing education programs at institutions downtown, employees from outside downtown account for almost 40% of the regular base of potential daily consumers.

The necessary decision to close the border with the U.S. and a slew of additional restrictions on travel then caused a hard stop to virtually all tourism and business travel, which in normal times amounted to 28M visits annually, affecting hotels, restaurants and other businesses dependent on conventions and related activities. With tourism effectively on hold for the duration of the pandemic, 41% to 45% of the pre-pandemic baseline demand for goods and services downtown has been removed. Travel from within the City to downtown for leisure and shopping activities has also been greatly reduced.

The loss of both the physical presence in terms of foot traffic and physical spending on goods, food and drink etc. by so many tourists, students and non-resident workers underscores how critically important these customers are to the viability and character of downtown.

The result of these impacts is what economists refer to as a “demand-led recession,” where the sources of demand have been eliminated. Not only is this unfamiliar territory for governments more familiar with supply-side recessions, this COVID-inspired recession is not felt equally across different sectors of the economy.

Medium Term is Critical: Risk to 40% of Jobs & GDP

Almost $4 billion in GDP and almost 81,000 jobs have either been effectively shut down already or are poorly suited to survive the 2nd Wave extended lock down and/or a complete closing of the border. Although these activities only account for 5.5% of the downtown’s total GDP they account for more than 25% of the establishments downtown and almost 15% of all jobs.

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Policy choices made by the federal and provincial governments, the U.S. and internationally will have a significant effect on medium-term economic impacts. As presently configured, government programs are sufficient to support basic consumption by individuals and provide relief for recurring expenses for a range of businesses.

These programs will provide a floor to demand and will help avoid the erosion of demand over the short-term from now through to Spring, 2021. More concerning, however, is that these supports will not be sufficient to sustain demand over the medium or even the longer term. Unlike previous recessions, the COVID recession is the result of ‘demand suppression,’ or, for some industries, ‘demand elimination.’

Particular Risk to Small Business and Non-Government Organizations

The immediate and medium-term risk is greatest to small businesses. The Canadian Federation of Independent Businesses (CFIB) reported in November 2020 that 51% of respondents to their survey noted permanent closure within 1 year was likely based on current demand and revenue drops. More than half -- 56% -- said that surviving the second wave will be a challenge.

The longer this demand reduction persist, the greater the risk. SRRA estimates more than 225,000 jobs, in addition to the nearly 81,000 now in peril, may face significant challenges over the medium term. It is this medium-term risk that is the most challenging representing almost $30 billion in GDP and more than 40% of all downtown employment.

Thirty percent of NGOs have had to lay off staff, totaling about 3,000 jobs. Some 20% report that, without specific financial supports, they will close permanently within six months.
In Toronto nearly 50% of NGOs indicate that will only be able to remain operational for one year under current conditions.

Economic Pressure on Residential Population: Younger workers in downtown, those in the ‘gig’ economy and students

There are 50,288 downtown residents who hold jobs in economic activities that can be considered to be at high risk to being impacted by COVID-related restrictions. This accounts for almost 28% of the employed downtown labour force. This does not account t for those engaged in the informal or “gig” economy.

Prior to the pandemic the Bank of Canada concluded that including this sector would increase labour force participation rates by 2-3%. In downtown Toronto this would mean 5,000 to 7,500 people but probably higher given the fact that younger workers are over-represented in the gig economy and are a larger share of the downtown population.

Some with these economically at-risk jobs, especially those with part time jobs, will also be students. SRRA estimates this number to be approximately 30,000 or 20% of all downtown households. How these people will act in a world of on-line schooling without the need to be located near classes and the elimination or severe reduction of the attractions and amenities of downtown is unknown.

These three parts of the downtown population total between 50,000 and 90,000. Allowing for overlaps among the groups it is concluded that as many as 70,000 downtown residents face economic pressures that may lead to their relocation over the medium term.

Raison d’etre for many to live downtown linked to a lifestyle snuffed out by COVID is leading to softening of condo-based rental market

COVID-driven changes to the downtown population are not just economic in nature. Many residents will have jobs in downtown jobs that are relatively insulated from COVID-related changes. For an unknown number of these residents the “choice” to leave downtown will be related not just to affordability concerns but also to perceptions of the desirability and attractiveness of downtown. Just under two-thirds of the nearly 155,000 households downtown live in rental units. At least annually, residents have the opportunity to relocate.

When assessing the risk that residents may choose to leave downtown it is important to note that Toronto’s downtown residents have a demographic profile that differs significantly from that of the rest of the city. As shown by demographic statistics, the downtown is in many respects very different from the rest of Toronto.

  • Downtown residents are younger, with 42% between the ages of 20 and 34

  • 43% of households are headed by someone under 35

  • 65% of downtown households are either single (i.e. not married) or are living with room

    mates

  • 63% have changed homes in a five-year period.

Taken together, these demographic realities show that the downtown population is more susceptible to change than the rest of the City. SRRA estimates this number to be approximately 30,000 downtown households.

Combined with residents facing economic pressures it is concluded that as many as 100,000 households may be at risk in the medium term. Mobility may be the underlying issue to most closely follow. TREB reports increased availability and average rents are also falling. The impact that the addition of over 45,000 condo units over the next 18 months may have on the supply and demand market for rentals is an issue to track as an indicator of the downtown’s return.

Downtown Toronto’s attractiveness as a destination for business travel, domestic and international tourism could be at long-term risk if current conditions persist

The attractiveness of the downtown is significantly related to the amenities and activities that are available. The very activities that have made downtown destinations attractive, however, are now profoundly undermined by the restrictions required by COVID. Cultural activities, hospitality and the tourism sectors are important attributes of the fabric of downtown. This vibrancy also feeds into the attractiveness and desirability to base corporate HQs in the area covered by the Financial District BIA.

An additional risk to the reputational attractiveness of the downtown is the increasing focus on pre-existing social inequities that have become more obvious and pronounced during the COVID pandemic. Some areas of downtown are reporting increases in petty crime and calls to 911. BIA managers have expressed concerns for the City’s reputation as a safe, clean place to shop, live and visit. Greater indicators of inequality and an emergent erosion of social cohesion are seen by many as people experiencing homelessness and those in precarious economic situations are more prominent.

Many observers suggest these inequities have increased and anecdotal evidence of increased substance abuse and vagrancy has added a new challenge for residents, the BIAs and their member businesses. In many respects what has always been present is now more visible as the masses of people – workers, students and tourists – who once dominated city streets day and night are now no longer present. In their absence, the most marginalized remain. Reports of greater reluctance to go downtown at night is an immediate early indicator of long-term reputational risk to the downtown.

All of these social variables add to the economic considerations faced by current and prospective residents of downtown neighbourhoods. As downtown confronts COVID it is clear that the centripetal forces that have been foundational to the area’s growth and attractiveness are profoundly compromised, while the centrifugal forces are both more apparent and growing. This combination creates a near perfect storm that challenges profoundly the short and medium-term viability of many downtown residential areas.

Manageable Risks to Government Revenues

The City’s 2021 Operating Budget assumes an operating risk of $1.5 billion which includes decreased revenues and increased costs. In 2013 the Downtown accounted for 25% of the property tax assessment and this share has undoubtedly grown as downtown growth has exceeded the rest of the City.

Commercial and retail property in downtown is predominantly owned directly or through subsidiaries by large institutional investors primarily in the form of large pension funds. With stable portfolios and very long investment horizons these are in many respects the ideal owners for commercial real estate during a pandemic.

The City’s revenue base is not as exposed to economic downturn as the tax base shared by the federal and provincial governments which will see declining sales tax and income tax revenues that are not subject to City taxation. The biggest revenue challenge confronting the City is transit fares which should prudently be assumed to experience a 50% reduction -- $600 million – annual challenge through the medium term.

Assuming a $7.8 billion GDP reduction the assumed annual Provincial revenue loss would be approximately $1.1 billion in foregone tax revenues from all source and the Federal
loss would be approximately $1.6 billion in foregone tax revenues from all sources. This risk would increase over the medium term.

Loss of TTC revenue of more than half a billion dollars is City’s principal COVID-related fiscal challenge

The massive scale of revenue shortfalls experienced by the TTC will have a detrimental impact on the City of Toronto’s budget priorities for 2021, and the agency will be challenged to maintain current levels of service as a result of $660M shortfall in 2020.

Within Toronto, the subway (and to a lesser extent the surface streetcar routes) has traditionally been the main transit delivery source for downtown. Prior to the onset of the second wave of infections, total TTC ridership had returned to 35% to 40% of its pre-COVID levels. This, however, was largely been focused on surface bus routes. Subway usage remains historically depressed, a trend that will no doubt be exacerbated by restrictions on access to non-essential businesses imposed as a result of the second wave of infections.

A key contributor to the success of downtown is its walkability and access to multiple amenities made possible by a compact, dense urban fabric. This only works because transit is able to deliver the bulk of daily visitors. The return of office workers to the core is tied to re-establishing consumer and commuter confidence.

Transit in the Toronto area relies upon the fare box to an extent that far exceeds norms in other jurisdictions. The collapse in transit ridership has caused municipal transit operating budgets to crater. Prior to the pandemic, almost 117,000 commuters from the regions around Toronto used transit, mostly GO, to access Toronto, with many of these going to downtown destinations near the Union Station terminus of the GO rail service. This ridership has not yet returned. Metrolinx reports that ridership for April through September was down by 92.4%.

Restoring consumer confidence is key to resurgence of downtown

Impacts on those activities that support the larger economy (administrative, management and professional services) can be expected to assume new configurations. If the period of remote working extends for a sustained period of time it is inevitable that some changes made on a temporary basis may become permanent. Clustered in “white collar” activities, it is unlikely that job losses will be permanent but it is likely that the relocation of a portion of these away from the downtown will occur.

During the sustained lockdown in the spring of 2020, government programs provided unemployed and under-employed Canadians with sufficient support for basic consumption but were not enough to allow for discretionary spending. In addition, as restrictions were scaled back the combination of actual and perceived health risks encouraged many to avoid in-person shopping wherever possible, underscoring the importance of psychological and perceptual considerations as critical drivers of consumer confidence. Regardless of formal restrictions, these personal decisions will continue to play a determinative role for many consumers, especially when access to retail requires the use of transit which is still viewed with suspicion by many.

The persistence of physical distancing measures and border closures will continue to limit growth in the food and accommodation and entertainment industries.

Toronto’s Diversified Post-Industrial Economy is Resilient

Although an economic analysis addresses each strand of the economy separately, the reality is that downtown represents an entire cultural and socio-economic ecosystem. Calculating Toronto’s attractiveness as a destination for business travel, domestic and international tourism cannot realistically be done without viewing the amenities of downtown holistically.

With its unique blend of large-scale wealth-creating office-based and institutional employment, a growing residential population and its extensive range of cultural, entertainment and institutional assets, Downtown Toronto’s many attributes that made it prosper before COVID also mean it is well-placed to recover from the pandemic. The fundamentals remain intact but key sectors are vulnerable.

Long after COVID becomes a well managed public health matter, Toronto’s downtown will continue to be diverse, attractive to newcomers and provide the kind of concentration of opportunities in finance, health, post-secondary education, technology and culture that helped establish the City’s reputation for an enviable quality of life.

This report has outlined and sought to quantify the economic costs for the downtown created by the COVID pandemic. As detailed herein these costs are significant and the risks are especially shouldered by the lowest paid employees and small businesses. At a human level there has been and will be real pain for far too many.

It is equally true that the downtown economy’s structure and diversified nature mean it is very well situated to not only survive but thrive. It is important to note that the challenges faced in Toronto are the same as those faced by our international competitors. Managing recovery will see changes at the individual level but the long-term prospects for Toronto retail, tourism and other sectors challenged in the short term remains strong.

All of the factors that made downtown Toronto a desirable place to live and work prior to COVID will continue to be present as we manage COVID related challenges and long after COVID is either eliminated or managed as an endemic challenge within acceptable Public Health parameters.

Sponsors of this Study

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Assessing the Impact of COVID restrictions on Toronto’s Downtown Economy - Full Report

Revised 15 January 2021

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www.srraresearch.org

Acknowledgements

This report has been prepared with the financial support of the City of Toronto Department of Economic Development and six downtown Toronto Business Improvement Areas:

  • Bloor-Yorkville BIA

  • Downtown Yonge BIA

  • Toronto Entertainment District BIA.

  • St. Lawrence Market Neighbourhood BIA

  • Toronto Financial District BIA

  • Waterfront BIA

SRRA has benefitted from the review and input of its partners. Particular thanks are extended to Briar de Lange, Pauline Larsen, Janice Solomon, Tim Kocur, Mark Garner, Al Smith and Grant Humes.

SRRA is extremely grateful for the assistance of the City of Toronto's City Planning Division which conducts the Toronto Employment Survey and especially the tremendous work and support provided by Celine Foreht and Michael Wright.

Classification categories and their assignment have been undertaken by SRRA. All analysis, conclusions and research has been undertaken by SRRA, which is solely responsible for any errors or omissions.

This report was prepared by the SRRA team:

Stephen Johnson

Glenn Miller

Iain Dobson

Hayley Shortly

Contents

Executive Summary & Overview of Key Findings..….....................................................….

1.0 Introduction............................…................................................................................…

2.0 The pre-COVID Economy of Downtown Toronto Drove Wealth Creation in Ontario…

3.0  Data and Methodology: 3 measures for analysis...................................................…..

3.1 Data...........................................................................................................................….

3.2 Methodology: Classifying Economic Activity.........................................................……

3.3 Methodology: Capacity for Remote Work.....................................….......................…..

3.4 Methodology: Time Frames for analysis......................…........................................…..

4.0 The State of Play at the Start of the 2nd Wave.......................................................…..

5.0 Conclusions.................….........................................................................................…..

5.1 Part 1: What is the risk to jobs?..............….............................................................…..

5.2 Part 2: What is the risk for the downtown as a residential community?................…..

5.3 Part3: What is the risk for government revenues?...........................…...................…..

5.4 Part 4: Macro Economic Risks & Conclusion ................….....................................…...

6.0 APPENDIX - BIA Specific Data Tables................….................................................…...

6.1 Downtown BIAs by Major Economic Activity – Jobs ........….................................……

6.2 Downtown BIAs by Ability to Work Remotely...........................................…..........……

6.3 Downtown BIAs by Time Risk.........….........................................…........................……

6.4 Time Risk by Downtown BIA...............................................……..............................…..

6.5 BIAs by Time Risk & Activity Bloor Yorkville ..........................................................…..

BIAs by Time Risk & Activity Downtown Yonge............................................................…..

BIAs by Time Risk & Activity Toronto Entertainment District .....................................……

Downtown BIAs by Time Risk & Activity Financial District..........................................…..

Downtown BIAs by Time Risk & Activity St. Lawrence Market Neighbourhood…......…...

Downtown BIAs by Time Risk & Activity Waterfront............................……..................…..

7.0 Endnotes..................................................................................................................…..

Tables and Charts 2.0 The pre-COVID Economy of Downtown Toronto Drove Wealth Creation in Ontario…

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_4.jpg

Executive Summary & Overview of Key Findings

In August 2020, six downtown Toronto BIAs and the City of Toronto engaged SRRA to benchmark and track progress towards the return to work in office employment in downtown Toronto. SRRA was tasked with providing three deliverables:

A review of best practices in London, Paris, Frankfurt and New York to identify effective approaches to communications, problem-solving and steps taken to mitigate the impacts of COVID on office occupancy was delivered in September with updates provided monthly.

An Occupancy Index that provides a highly accurate estimate of the percentage of office employees returning to work in downtown offices has been delivered monthly since September. To our knowledge, the Occupancy Index is the only data-driven survey of its kind being undertaken in commercial real estate circles anywhere in the world.

The third deliverable is this report on the economic and social impact of COVID on the downtown economy. This examines the risks both to downtown employment and the downtown residential community.

By almost any measure, downtown Toronto qualifies as the single most important real estate in Canada. Although downtown occupies less than three percent of the City’s land area, the assessed value of real estate accounts for about 25% of all revenues from property tax.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_5.jpg

Forty percent of all jobs in the City are located downtown, as well as 30% of part-time jobs. From the perspective of contribution to GDP, 40% of the City’s wealth is generated in only 20% of all establishments, many of which represent the City’s largest employers.

The downtown economy is well suited, at the aggregate level, to survive COVID related restrictions. This, however, can obscure the significant risk to many employees and businesses. It is equally true that the downtown economy’s structure and diversified nature mean it is very well situated to not only survive but thrive. It is important to note that the challenges faced in Toronto are the same as those faced by our international competitors. Managing recovery will see changes at the individual level but the long-term prospects for Toronto remains strong.

The downtown is an urban experience destination with many diverse and fast-growing residential communities. With just over 273,000 residents, Downtown Toronto now accounts for over 9% of the City’s population and has grown three times faster than the rest of the City since 2014, with downtown growth expected to be 2.25 greater than the rest of the City through 2024.

Just under two-thirds of the nearly 155,000 households downtown live in rental units. Economic pressures and the unique demographics of the downtown population combined suggest that more than one-third of these households may face economic pressures in the medium term that could lead to re-location out of the Downtown.

The reputational risk faced downtown is perhaps the most easily addressed and also the risk with the greatest potential for long-term damage. The attractiveness of the downtown is significantly related to the amenities and activities that are available. Areas such as the Bloor- Yorkville BIA, Entertainment BIA, Downtown Yonge BIA and the Waterfront BIA are “live, work, play, learn, and shop” neighbourhoods. The very activities that have made these destinations attractive, however, are now profoundly undermined by the restrictions required by COVID.

Cultural activities, hospitality and the tourism sectors are important attributes of the fabric of these neighbourhoods and critical to their reputational attractiveness. This vibrancy also feeds into the attractiveness and desirability to base corporate HQs in the Financial District BIA.

SRRA’s analysis concludes there are 10 main findings:

#1 Impact of sustained COVID related shutdowns on GDP

The estimated GDP loss in downtown is almost half that for the City as a whole.

More than half – 56% -- of Toronto’s GDP is accounted for by wealth-creating and institutional activities. These are disproportionately located downtown. Although the City’s GDP in a worst- case scenario may be expected to decline by almost 20% as a result of on-going COVID-related restrictions, the vast majority of jobs in the wealth-creating and institutional sectors that are the foundation of the downtown economy are not at risk. The types of jobs in these activities are generally salaried, higher paying and more insulated from COVID restrictions than many jobs in the rest of the City.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_7.jpg

#2 K-shaped recession and recovery: 123,00 jobs at risk

Downtown Toronto perfectly represents the parameters of a K-shaped recession, which places the burden the economic downturn as well as the subsequent drawn- out recovery on the shoulders of the lowest paid workers. In a pandemic in which the ability to work remotely is a key to economic and health outcomes the result is stark.

Almost 70% of jobs in the downtown can reasonably be performed remotely on an on-going basis. Using total compensation as a proxy for economic impact it can also be seen that these jobs account for almost 80% of the economic activity generated by the downtown.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_8.jpg

The problem, however, is the more than 30% of jobs rated as “Low” and “No” that cannot be performed remotely on an on-going basis. These total more than 190,000 jobs.
Almost 70,000 of these jobs are Institutional and are largely concentrated in health sciences, meaning the risk of these jobs disappearing is very low.

The balance of more than 120,000 jobs, however, are largely dependent for their survival on a return to “normal”. In total, more than 6,750 establishments – almost 43% of all establishments downtown – are at risk and these account for almost 9% of all businesses in the City.

Combined, these jobs are in activities that, prior to COVID, contributed approximately $6.0 billion to Toronto’s estimated GDP and provided more than $3.65 billion in compensation to workers involved.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_9.jpg

#3 Importance of Demand Suppression

Prior to the COVID-related restrictions implemented in March, 2020, more than 456,000 persons employed in the downtown area commuted daily from outside the downtown area. Along with the 273,000 regular residents of downtown, the 28 million tourists who visit each year, and the 245,000 students in regular and continuing education programs at institutions downtown, employees from outside downtown account for almost 40% of the regular base of potential daily consumers.

The necessary decision to close the border with the U.S. and a slew of additional restrictions on travel then caused a hard stop to virtually all tourism and business travel, which in normal times amounted to 28M visits annually, affecting hotels, restaurants and other businesses dependent on conventions and related activities. With tourism effectively on hold for the duration of the pandemic, 41% to 45% of the pre-pandemic baseline demand for goods and services downtown has been removed. Travel from within the City to downtown for leisure and shopping activities has also been greatly reduced.

The loss of both the physical presence in terms of foot traffic and physical spending on goods, food and drink etc. by so many tourists, students and non-resident workers underscores how critically important these customers are to the viability and character of downtown.

The result of these impacts is what economists refer to as a “demand-led recession,” where the sources of demand have been eliminated. Not only is this unfamiliar territory for governments more familiar with supply-side recessions, this COVID-inspired recession is not felt equally across different sectors of the economy.

#4 Medium Term is Critical: Risk to 40% of Jobs & GDP

Almost $4 billion in GDP and almost 81,000 jobs have either been effectively shut down already or are poorly suited to survive the 2nd Wave extended lock down and/or a complete closing of the border. Although these activities only account for 5.5% of the downtown’s total GDP they account for more than 25% of the establishments downtown and almost 15% of all jobs.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_11.jpg

Policy choices made by the federal and provincial governments, the U.S. and internationally will have a significant effect on medium-term economic impacts. As presently configured, government programs are sufficient to support basic consumption by individuals and provide relief for recurring expenses for a range of businesses. These programs will provide a floor to demand and will help avoid the erosion of demand over the short-term from now through to Spring, 2021. More concerning, however, is that these supports will not be sufficient to sustain demand over the medium or even the longer term. Unlike previous recessions, the COVID recession is the result of ‘demand suppression,’ or, for some industries, ‘demand elimination.’

Particular Risk to Small Business and Non-Government Organizations

The immediate and medium-term risk is greatest to small businesses. The Canadian Federation of Independent Businesses (CFIB) reported in November 2020 that 51% of respondents to their survey noted permanent closure within 1 year was likely based on current demand and revenue drops. More than half -- 56% -- said that surviving the second wave will be a challenge.

The longer this demand reduction persist, the greater the risk. SRRA estimates more than 225,000 jobs, in addition to the nearly 81,000 now in peril, may face significant challenges over the medium term. It is this medium-term risk that is the most challenging representing almost $30 billion in GDP and more than 40% of all downtown employment.

Thirty percent of NGOs have had to lay off staff, totalling about 3,000 jobs. Some 20% report that, without specific financial supports, they will close permanently within six months.
In Toronto nearly 50% of NGOs indicate that will only be able to remain operational for one year under current conditions.

#5 Economic Pressure on Residential Population: Younger workers, those in the ‘gig’ economy and students

There are 50,288 downtown residents who hold jobs in economic activities that can be considered to be at high risk to being impacted by COVID-related restrictions. This accounts for almost 28% of the employed downtown labour force. This does not account t for those engaged in the informal or “gig” economy.

Prior to the pandemic the Bank of Canada concluded that including this sector would increase labour force participation rates by 2-3%. In downtown Toronto this would mean 5,000 to 7,500 people but probably higher given the fact that younger workers are over-represented in the gig economy and are a larger share of the downtown population.

Some with these economically at-risk jobs, especially those with part time jobs, will also be students. SRRA estimates this number to be approximately 30,000 or 20% of all downtown households. How these people will act in a world of on-line schooling without the need to be located near classes and the elimination or severe reduction of the attractions and amenities of downtown is unknown.

These three parts of the downtown population total between 50,000 and 90,000. Allowing for overlaps among the groups it is concluded that as many as 70,000 downtown residents face economic pressures that may lead to their relocation over the medium term.

#6 Raison d’etre for many to live downtown linked to a lifestyle snuffed out by COVID is leading to softening of condo-based rental market

COVID-driven changes to the downtown population are not just economic in nature. Many residents will have jobs in downtown jobs that are relatively insulated from COVID-related changes. For an unknown number of these residents the “choice” to leave downtown will be related not just to affordability concerns but also to perceptions of the desirability and attractiveness of downtown. Just under two-thirds of the nearly 155,000 households downtown live in rental units. At least annually, residents have the opportunity to relocate.

When assessing the risk that residents may choose to leave downtown it is important to note that Toronto’s downtown residents have a demographic profile that differs significantly from that of the rest of the city. As shown by demographic statistics, the downtown is in many respects very different from the rest of Toronto.

  • Downtown residents are younger, with 42% between the ages of 20 and 34

  • 43% of households are headed by someone under 35

  • 65% of downtown households are either single (i.e. not married) or are living with room

    mates

  • 63% have changed homes in a five-year period.

    Taken together, these demographic realities show that the downtown population is more susceptible to change than the rest of the City. SRRA estimates this number to be approximately 30,000 downtown households.

    Combined with residents facing economic pressures it is concluded that as many as 100,000 households may be at risk in the medium term. Mobility may be the underlying issue to most closely follow. TREB reports increased availability and average rents are also falling. The impact that the addition of over 45,000 condo units over the next 18 months may have on the supply and demand market for rentals is an issue to track as an indicator of the downtown’s return.

#7 Downtown Toronto’s attractiveness as a destination for business travel, domestic and international tourism could be at long-term risk if current conditions persist

The attractiveness of the downtown is significantly related to the amenities and activities that are available. The very activities that have made downtown destinations attractive, however, are now profoundly undermined by the restrictions required by COVID. Cultural activities, hospitality and the tourism sectors are important attributes of the fabric of downtown. This vibrancy also feeds into the desirability to base corporate HQs in the Financial District BIA.

An additional risk to the reputational attractiveness of the downtown is the increasing focus on pre-existing social inequities that have become more obvious and pronounced during the COVID pandemic. Some areas of downtown are reporting increases in petty crime and calls to 911. BIA managers have expressed concerns for the City’s reputation as a safe, clean place to shop, live and visit. Greater indicators of inequality and an emergent erosion of social cohesion are seen by many as people experiencing homelessness and those in precarious economic situations are more prominent.

Many observers suggest these inequities have increased and anecdotal evidence of increased substance abuse and vagrancy has added a new challenge for residents, the BIAs and their member businesses. In many respects what has always been present is now more visible as the masses of people – workers, students and tourists – who once dominated city streets day and night are now no longer present. In their absence, the most marginalized remain. Reports of greater reluctance to go downtown at night is an early indicator of this reputational risk.

All of these social variables add to the economic considerations faced by current and prospective residents of downtown neighbourhoods. As downtown confronts COVID it is clear that the centripetal forces that have been foundational to the area’s growth and attractiveness are profoundly compromised, while the centrifugal forces are both more apparent and growing. This combination creates a near perfect storm that challenges profoundly the short and medium-term viability of many downtown residential areas. i

#8 Manageable Risks to Government Revenues

The City’s 2021 Operating Budget assumes an operating risk of $1.5 billion which includes decreased revenues and increased costs. In 2013 the Downtown accounted for 25% of the property tax assessment and this share has undoubtedly grown as downtown growth has exceeded the rest of the City.

Commercial and retail property in downtown is predominantly owned directly or through subsidiaries by large institutional investors primarily in the form of large pension funds. With stable portfolios and very long investment horizons these are in many respects the ideal owners for commercial real estate during a pandemic.

The City’s revenue base is not as exposed to economic downturn as the tax base shared by the federal and provincial governments which will see declining sales tax and income tax revenues that are not subject to City taxation. The biggest revenue challenge confronting the City is transit fares which should prudently be assumed to experience a 50% reduction -- $600 million – annual challenge through the medium term.

Assuming a $7.8 billion GDP reduction the assumed annual Provincial revenue loss would be approximately $1.1 billion in foregone tax revenues from all source and the Federal
loss would be approximately $1.6 billion in foregone tax revenues from all sources. This risk would increase over the medium term.

#9 Loss of TTC revenue is City’s principal fiscal challenge

The massive scale of revenue shortfalls experienced by the TTC will have a detrimental impact on the City of Toronto’s budget priorities for 2021, and the agency will be challenged to maintain current levels of service as a result of $660M shortfall in 2020.

Within Toronto, the subway (and to a lesser extent the surface streetcar routes) has traditionally been the main transit delivery source for downtown. Prior to the onset of the second wave of infections, total TTC ridership had returned to 35% to 40% of its pre-COVID levels.
This, however, was largely been focused on surface bus routes. Subway usage remains historically depressed, a trend that will no doubt be exacerbated by restrictions on access to non-essential businesses imposed as a result of the second wave of infections.

A key contributor to the success of downtown is its walkability and access to multiple amenities made possible by a compact, dense urban fabric. This only works because transit is able to deliver the bulk of daily visitors.

Transit in the Toronto area relies upon the fare box to an extent that far exceeds norms in other jurisdictions. The collapse in transit ridership has caused municipal transit operating budgets to crater. Prior to the pandemic, almost 117,000 commuters from the regions around Toronto used transit, mostly GO, to access Toronto, with many of these going to downtown destinations near the Union Station terminus of the GO rail service. This ridership has not yet returned. Metrolinx reports that ridership for April through September was down by 92.4%.

#10 Restoring consumer confidence is key to resurgence

Impacts on those activities that support the larger economy (administrative, management and professional services) can be expected to assume new configurations. If the period of remote working extends for a sustained period of time it is inevitable that some changes made on a temporary basis may become permanent. Clustered in “white collar” activities, it is unlikely that job losses will be permanent but it is likely that the relocation of a portion of these away from the downtown will occur.

During the sustained lockdown in the spring of 2020, government programs provided unemployed and under-employed Canadians with sufficient support for basic consumption but were not enough to allow for discretionary spending. In addition, as restrictions were scaled back the combination of actual and perceived health risks encouraged many to avoid in-person shopping wherever possible, underscoring the importance of psychological and perceptual considerations as critical drivers of consumer confidence. Regardless of formal restrictions, these personal decisions will continue to play a determinative role for many consumers, especially when access to retail requires the use of transit which is still viewed with suspicion by many.

Toronto’s Diversified Post-Industrial Economy is Resilient

Although an economic analysis addresses each strand of the economy separately, the reality is that downtown represents an entire cultural and socio-economic ecosystem. Calculating Toronto’s attractiveness as a destination for business travel, domestic and international tourism cannot realistically be done without viewing the amenities of downtown holistically.

With its unique blend of large-scale wealth-creating office-based and institutional employment, a growing residential population and its extensive range of cultural, entertainment and institutional assets, Downtown Toronto’s many attributes that made it prosper before COVID also mean it is well-placed to recover from the pandemic. The fundamentals remain intact but key sectors are vulnerable.

Long after COVID becomes a well managed public health matter, Toronto’s downtown will continue to be diverse, attractive to newcomers and provide the kind of concentration of opportunities in finance, health, post-secondary education, technology and culture that helped establish the City’s reputation for an enviable quality of life.

This report has outlined and sought to quantify the economic costs for the downtown created by the COVID pandemic. As detailed herein these costs are significant and the risks are especially shouldered by the lowest paid employees and small businesses. At a human level there has been and will be real pain for far too many.

It is equally true that the downtown economy’s structure and diversified nature mean it is very well situated to not only survive but thrive. It is important to note that the challenges faced in Toronto are the same as those faced by our international competitors. Managing recovery will see changes at the individual level but the long-term prospects for Toronto retail, tourism and other sectors challenged in the short term remains strong.

All of the factors that made downtown Toronto a desirable place to live and work prior to COVID will continue to be present as we manage COVID related challenges and long after COVID is either eliminated or managed as an endemic challenge within acceptable Public Health parameters.

1.0 Introduction

In August 2020, six downtown Toronto BIAs (Downtown Yonge BIA, Toronto Financial District BIA, St. Lawrence Market Neighbourhood BIA, Waterfront BIA, Bloor-Yorkville BIA, and the Toronto Entertainment District BIA) and the City of Toronto engaged SRRA to benchmark and track progress towards the return to work in office employment in downtown Toronto.

Project Deliverables

SRRA was tasked with providing three deliverables:

  1. A review of best practices in London, Paris, Frankfurt and New York to identify effective approaches to communications, problem-solving and steps taken to mitigate the impacts of COVID on office occupancy. We delivered the first report in September. Updates are provided as and when new information becomes available.

  2. An Occupancy Index that provides a highly accurate estimate of the percentage of office employees returning to work in downtown offices. The Occupancy Index is based on confidential direct reports from a broad cross-section of landlords and tenants as well as in-depth interviews with a representative sample of companies located in all building types.

    To our knowledge, the Occupancy Index is the only data-driven survey of its kind being undertaken in commercial real estate circles anywhere in the world. Its efficacy depends on a rigorous methodology and benefits from on-going commitment from landlords and tenants.

  3. The third deliverable is this report on the economic and social impact of COVID on the downtown economy. This examines the risks both to downtown employment and the downtown residential community.

The goal of SRRA’s work is to provide public and private decision makers, landlords, tenants, their employees and transit operators with data-driven insights to assist decision-making and help inform plans to safely return workers to the downtown core.

The Importance of Office and Institutional Employment

Employment in the downtown is overwhelmingly located in Office and Institutional settings, accounting for 80% of downtown jobs.

Tracking the return to these types of employment locations provides the best means of measuring the pace and direction of the resumption of pre-COVID levels of possible economic activity.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_20.jpg

The Challenge: A Demand Recession and the Immediate to Mid-Term Risk

The sudden shift to large scale remote working in March 2020 affected the commuting habits of more than 450,000 workers but the greatest impact was on those parts of the broader downtown economy reliant upon a robust and steady flow of customers.

The suppression, and in some cases complete elimination, of demand is the most salient factor to understand the unique economic impact of COVID. The recession that has followed is a “demand recession,” unlike other economic slow downs in the past which have largely been the result of disruptions to the supply side of the economy.

The impact of a demand recession is not equally felt across different sectors of the economy.

SRRA estimates that the immediate and medium-term risk to downtown employment totals more than 123,000 jobs. This represents more than 20% of downtown employment and almost 8% of all jobs in the City as a whole.

Combined, these jobs are in activities that, prior to COVID, contributed approximately $6.0 billion to Toronto’s estimated GDP and provided more than $3.65 billion in compensation to workers involved.

The negative impact of COVID is largely concentrated on small and medium businesses. In total, more than 6,750 establishments -- almost 43% of all establishments downtown -- are at risk and these account for almost 9% of all businesses in the City.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_21.jpg

Outline and Scope of Report

The purpose of this study is to describe the economic and social impact of COVID-related restrictions and/or reductions on mobility and the flow of people into the downtown and the resulting impact on the economy resulting from the reduced consumer demand.

Section 2 of this report describes the pre-COVID economy of the downtown including the important role played by downtown residential communities.

Section 3 of this report provides an analytical framework for understanding the downtown economy. Economic activities are examined in terms of the function played within the larger eco-system of the downtown economy. Activities are further analyzed to assess the extent to which remote work is a viable long-term option. Finally, three different time-frame scenarios for analysis are described. These are:

  1. Immediate to Short-term: Fall 2000 through March 2021;

  2. Medium-term, March 2021 through to Fall, 2023; and

  3. Longer-term, beyond Fall 2023.

Section 4 assesses the current state of the downtown economy at the outset of Wave 2 of the pandemic focussing on sectors known to be in immediate peril.

In Section 5 the study explores four sets of questions:

  1. What is the risk to jobs?

  2. What is the risk for the downtown as a residential community?

  3. What are the fiscal risks to governments?

  4. What are the macro economic risks beyond the control of decision makers?

2.0 The pre-COVID Economy of Downtown Toronto Drove Wealth Creation in Ontario

The Downtown Economy

Prior to the COVID-related restrictions implemented in March, 2020, more than 456,000 persons employed in the downtown area commuted daily from outside the downtown area. Along with the 273,000 regular residents of downtowni, the 28 million tourists who visit each yearii, and the 245,000 students in regular and continuing education programs at institutions downtown, employees from outside downtown account for almost 40% of the regular base of potential daily consumers.

These population groups collectively account for the baseline daily demand that sustains the service, retail, experiential and consumption economy of downtown. Many of these businesses are in low margin economic activities which rely upon volume and especially in-person interaction with customers.

With international tourism suspended, domestic tourism profoundly reduced, and most post- secondary and continuing education programs moved on-line, the importance of non-resident workers to the viability of the downtown economy is increased.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_23.jpg

The economic value in terms of spending represented by each group is not known with certainty. Based on Statistics Canada dataiv it is estimated that residents of downtown spend $6.8 billion on normal consumption, excluding transportation and shelter costs. Tourism Toronto estimates the visitor economy contributed $6.7 billion in 2019 (with $1.35 billion – 20% -- from US tourists).

In 2014 a study of Ryerson University studentsvi suggested weekly spending per full-time student ranged from $10 to $59. Applying these estimates to the student population suggests an annual contribution of $230 million to $680 million.

For the purposes of this analysis it is assumed that workers commuting to downtown would have a spending profile comparable to the higher end of the Ryerson study of student spending. Assuming weekly spending per worker of $50 to $100 it is suggested that, in normal times, spending by non-resident workers adds $1.1 billion to $2.1 billion to the downtown economy each year.

Toronto residents from outside the downtown also account for a significant portion of the aggregate economic activity downtown. No estimate of this is made in this study which is focussed on the baseline demand provided by tourism (which is concentrated downtown) and those who live, study and work downtown.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_24.jpg

With tourism effectively on hold for the duration of the pandemic, 41% to 45% of the pre- pandemic baseline demand for goods and services downtown has been removed. Travel from within the City to downtown for leisure and shopping activities has also been greatly reduced.

While downtown residents and non-resident workers and students cannot reasonably be expected to replace this demand, it is equally true that the continued physical presence and continued spending of non-resident workers and students is key to the downtown’s viability.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_24.jpg

Downtown Employment

The importance of the downtown economy cannot be overstated.

As Toronto has evolved into a modern, diversified post-industrial economy, commercial office and institutional-based employment has driven job growth. This shift has been more marked by the fact that contemporary industrial and manufacturing activities have become less labour intensive. Today, the downtown accounts for 40% of all full-time jobs in the City and 30% of part-time jobs.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_25.jpg

The downtown attracts more than 25% of new establishments each year and since 2014 almost 55% of Toronto’s job growth has been downtown. The City of Toronto estimatesvii that five-year average employment growth in downtown has been 4.2%, which is double the rate in designated employment areas and five times that in City’s four designated Centres.

Toronto’s Financial District is the second largest in North America behind New York and it is the third largest concentration of downtown commercial space after New York and Chicago.

Toronto’s creative industries have made Toronto the 3rd largest location for live entertainment in the English-speaking word behind London and New York. Broadcasting, telecommunications, and film, TV and video game production and software publishing have become major contributors to Toronto’s economy, adding almost $5 billion to the GDP of Downtown Toronto.

Toronto is Canada’s main tourist destination, attracting more than 4.52 million international tourists annually, with most tourism-related activity concentrated in the downtown.

City of Toronto plans envision continued job growth in the downtown to encourage agglomeration economics in both established activities (finance, real estate, business services, health sciences, post-secondary education, health sciences, government and justice) as well as newer activities (information technology, media and creative industries and destination tourism and retail.)

Current City of Toronto estimates project an increase of between 193,000 and 316,000 jobs in the downtown by 2041, with a planning assumption of 254,000 new jobs.viii This represents an assumed increase of more than 40% and will require more than 32 million square feet of new or repurposed office space based on pre-COVID norms regarding working space sizes and configurations. Mandates for larger spaces and more opportunities for safe distancing may very well serve to increase the required office space size.

Downtown Contribution to GDP

The economic importance of downtown is not only reflected by the total number of jobs that it supports. The economic value of these jobs is of critical importance because wealth-creating and institutional activities1, which are comparatively less impacted by COVID related restrictions, are over-represented in the economic sectors downtown.

Although downtown accounts for less than 40% of employment in the City, 48% of the jobs in Toronto’s wealth-creating sectors and 35% of those in institutional activities are located downtown. The 6 BIAs supporting this study account for almost 30% of these activities.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_26.jpg

The downtown economy is also less reliant upon Consumption and Distribution activities, which are among those most at risk from an extended period of COVID-related mobility restrictions.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_27.jpg

The importance of the downtown economy can be best seen by estimates of its contribution to the total GDP of Toronto. The downtown generates:

  • almost 40% of Toronto’s wealth,

  • 20% of the wealth of the region,

  • 10% of the wealth of the Province as a whole.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_27.jpg

As shown below, Toronto’s downtown economy is larger than that of eight Canadian Provinces and Territories, and larger than the combined GDP of the three maritime provinces.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_28.jpg

Downtown as a Residential Community

With just over 273,000 residents, Downtown Toronto now accounts for just over 9% of the City’s population. The downtown population has grown three times faster than the rest of the City since 2014, increasing by 16.7% (39,117 people) compared to growth of 5.5% (141,836) in the rest of the City. Planning assumptions project that this pattern will slow but downtown growth is expected to be 2.25 greater than that of the rest of the City through 2024.

For much of the past 20 years, Toronto has been in the grips of a condo building boom. Home to more construction cranes than any other city in North America, the City’s skyline has been transformed as a result of many variables but, especially, strong immigration and the desire of millennials and others to live downtown.

Just under two-thirds of the nearly 155,000 households downtown live in rental units. Condominium units have come to represent a critical element of rental supply accounting for most of the growth in rental stock.

In the downtown, condos represent more than 57% of households but less than 32% in the rest of the City. Almost half of condos downtown provide rental housing. Apartments account for 90% of downtown non-condominium households.

To accommodate planned residential growth most new rental accommodation downtown will continue to be in the form of condos. Over the next 18 months more than 45,000 new condo units across the city will come onto the market, most in downtown, and more than 50% of these are estimated to be rentals.ix

Reputational Risks

The attractiveness of the downtown, however, is significantly related to the amenities and activities that are available. Areas such as the Bloor-Yorkville BIA, the Toronto Entertainment District BIA, the Downtown Yonge BIA, the St. Lawrence Market Neighbourhood BIA and the Waterfront BIA are all “live, work, play, learn, and shop” neighbourhoods. The very activities that have made these destinations attractive, however, are now profoundly undermined by the restrictions required by COVID. Cultural activities, hospitality and the tourism sectors are important attributes of the fabric of these neighbourhoods and critical to their reputational attractiveness. This vibrancy also feeds into the attractiveness and desirability to base corporate HQs in the area covered by the Financial District BIA.

An additional risk to the reputational attractiveness of the downtown is the increasing focus on pre-existing social inequities that have become more obvious and pronounced during the COVID pandemic. Many observers suggest these inequities have increased and anecdotal evidence of increased substance abuse and vagrancy has added a new challenge for residents, the BIAs and their member businesses. The social challenges laid bare by COVID mean a new emphasis is needed downtown focused on the entire social infrastructure that must be dealt with to create a new-found sense of safety and security for both the employment base and visitors. The future attractiveness of conferences and conventions will be viewed through a new lens – namely the level of effectively supporting a social infrastructure around homelessness, addictions and mental health.

All of these social variables add to the economic considerations faced by current and prospective residents of downtown neighbourhoods. Questions being raised in the media include: “If there is no longer pressure to schmooze and put in face-time downtown then why

continue to pay exorbitant mortgages and/or cram yourself and your family into shoebox condos in the core in order to maintain a reasonable commuting time?” For industry’s talent-spotters, as well as thousands of younger workers, the reputation and opportunities available in Toronto are defined by the City’s social life, restaurants, sporting events, and everything that collectively adds to the cultural cachet.

Location decisions are driven by competing forces – those that are centripetal and attract people into the downtown, and those that are centrifugal and push people out of the downtown. At a strategic level, urban economic planning and advocacy need to mitigate the centrifugal forces and boost the centripetal ones in order to create a net positive, attractive effect and ensure that the downtown remains vibrant, occupied and economically successful.

As downtown confronts COVID it is clear that the centripetal forces that have been foundational to the area’s growth and attractiveness are profoundly compromised, while the centrifugal forces are both more apparent and growing. This combination creates a near perfect storm that challenges profoundly the short and medium-term viability of many downtown residential areas.

3.0 Data and Methodology: 3 measures for analysis

3.1 Data

The scope of the study benefits from five principal sources of data.

City Data

The City of Toronto Economic Development and Culture Division (EDC) maintains an active data set measuring GDP by NAICS classifications derived from Statistics Canada data. The City of Toronto's City Planning Division also conducts an annual Toronto Employment Survey that measures employment by location and by NAICS classification. These two data sets have been used to estimate GDP by activity and location across the City. There are limitations to merging two different data sets.

For example, the Toronto Employment Survey assigns the NAICS coding of Statistics Canada which includes some NAICS codes that are not used by the EDC Division data to estimate contribution to GDP. Wherever possible omissions such as this are addressed by aggregating comparable codes but this is an assumption-driven and imperfect process. The data maintained by the City tracks employment at a more detailed level. Further work by the City at this more detailed level could provide greater specificity as to sectors at risk and could inform targeted measures by the City and Province to support “at risk” employers and workers.2

The data collected by the Toronto Employment Survey is strictly confidential to maintain the City's commitment of confidentiality to the respondents to this voluntary survey and is released only in aggregated form to show employment patterns without revealing information on individual businesses.

The City Planning Division has aggregated Toronto Employment Survey information to maintain the confidentiality of the survey responses. Consistent with this, SRRA has further aggregated NAICS data for analytical purposes and also to ensure the confidentiality of data provided by the City.

Economic Impact of COVID on Downtown 7 December 2020 FINAL Revised 15 Jan 2021.jpg

Statistics Canada Data

Statistics Canada has estimated the extent to which work activities based on NAICS categories can reasonably be performed remotely. The approach outlined by Statistics Canadax has been adapted by SRRA to estimate by NAICS classification the scope for remote work in Toronto. The coding suggested by SRRA has then been merged with City of Toronto Employment survey data to allow for geographic-based estimates.

Statistics Canada also provides estimates of total compensation for NAICS codes for Ontario.xi These amounts have been used to estimate the total compensation generated by the jobs reported by the City of Toronto. For part-time employment the modelling assumes each part time job is equal to 50% of a full-time job.

Retail impact studies prepared before COVID for the downtown BIAs by Environics Research presenting Statistics Canada data about the residential population of the downtown has been used as the basis for analyses about the potential risks and impacts on the downtown population and local businesses.

3.2 Methodology: Classifying Economic Activity

To understand the economy of Toronto and the Downtown, SRRA has assigned every NAICS code with one of four Economic Activity Codes:

  1. Wealth-Creating Activities

  2. Service Activities

  3. Institutional Activities

  4. Consumption & Distribution Activities

Wealth-Creating Activities are defined as those that create products and services that are sold outside of the City (including those consumed by tourists) as well as activities such as Finance that serve a national or international market. Wealth is brought into the City as a result of these activities and/or their location in the City. At a fundamental level, these activities are the foundation for all other economic activity.

The major wealth-creating activities in downtown Toronto are:

  • Manufacturing of durable and non-durable goods for both local and export purposes

  • Tourism related activities including spectator sports and performing arts

  • Information and cultural activities such as software publishing, motion picture and TV

    production

  • Financial and insurance services.

Service Activities are defined as those that support wealth-creating activities and those that provide services for the population at large. There are, of course, some services that have a wealth-creation element. Toronto’s high-end restaurants and retail arguably serve to attract spending to the City that would not otherwise occur.

Data is not sufficiently granular to allow for this when assigning code values. When classifying activities as ‘service’, the activity would not exist or cannot continue without the wealth-creating activities in the City. Similarly, the post-secondary education cluster in the downtown with three universities and George Brown College serves to attract and concentrate wealth in the downtown.

The major business service activities in downtown Toronto are:

  • Business-to-business electronic markets, and agents and brokers

  • Real estate and leasing services

  • Transportation and couriers

  • Data processing, hosting and support

  • Professional services

  • Management and administrative services.

Services that support business and non-business customers (such as tourists) include:

  • Accommodation services

  • Food services and drinking places

  • Repair and maintenance

  • Personal and laundry services.

Institutional Activities are those that are public services largely funded by the tax base. In addition, activities that rely upon pre-existing capital investments are also included. These utilities, transportation and telecom activities are similar to Services in that their cash flow depends on other economic activities. An argument can be made that telecommunications and Broadcasting are Wealth-Creating activities.

It also true that some publicly supported activities, especially those in health services and post- secondary education, have an element of wealth-creation as their existence serves to attract international students, international researchers and related revenues.

Major institutional activities in downtown consist of:

  • Utilities especially power generation, transmission and distribution

  • Water and waste management

  • Transportation and postal services

  • Broadcasting and telecom

  • Educational services which are 65% post-secondary downtown

  • Health care concentrated on the hospitals along University Avenue

  • Public administration especially provincial and municipal government

  • The non-profit and volunteer sector.

Consumption and Distribution Activities are those that provide consumer goods and services. The income earned by people in the other activities is the prerequisite for consumption. These are the most place-dependant activities and often those with the lowest paid workforces. These activities include:

  • Manufacturing of non-durable goods and wholesale trade

  • All retail activity

  • Warehousing, distribution and truck transportation.

Toronto’s Diversified Post-Industrial Economy is Resilient

More than 56% of Toronto’s GDP is attributable to Wealth Creating and Institutional activities. As detailed below, most of these are not at risk as a result of COVID-related restrictions to mobility.

In addition, services supporting business, (i.e. excluding accommodation and food) account for almost 31% of GDP, meaning approximately 86% of Toronto’s GDP is significantly insulated from adverse impacts due to COVID at least in the short to medium term.

The challenge of COVID, however, is that in reality the type of employment activity does not mirror an activity’s contribution to GDP. While Wealth-Creating and Institutional activities account for 56% of GDP (and employment income), they represent 51% of jobs.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_35.jpg

The greatest divergence between employment and GDP is in the Consumption and Distribution sector, which accounts for 35% of employment (and employment income) but only 10% of GDP. This sector also represents almost 30% of all business establishments. These two facts explain the importance that policy makers assign to the sector in particular and small businesses in general.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_36.jpg

As shown below, the downtown economy is very different from the rest of the City. Although it accounts for almost 50% of GDP in Wealth-Creating activities it does so with just over 20% of establishments.

Most striking is the fact that the majority of Consumption & Distribution activities are overwhelmingly outside of the downtown.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_37.jpg

The main conclusion from the above is that the downtown economy contributes a disproportionate amount of wealth-creating activity for the City as a whole from a relatively small number of large employers. The types of jobs in these activities are generally salaried, higher paying and more insulated from COVID restrictions than many jobs in the rest of the City.

3.3 Methodology: Capacity for Remote Work

Central to understanding the challenge of COVID-related restrictions is an understanding of the extent to which economic activities can be performed remotely. Quantifying how many jobs and how much of GDP can be sustained remotely is necessary to understanding the pace with which employees can be expected to return to their normal places of work. It also serves to quantify the possible scope for long-term changes to the labour market and the nature and location of work.

According to Statistics Canadaxii, prior to the pandemic the percentage of employees usually doing any scheduled hours from home changed very little from 2000 to 2018 and varied from 10% to 11% from 2000 to 2008 and stood at about 13% in 2018. This finding is mirrored by SRRA’s work on the Occupancy Index that shows the pre-COVID normal occupancy downtown hovered around 78%, meaning 12% were away from the office on any given day.

Statistics Canada has modelled the ability to carry out remote work based upon NAICS codes informed by research from the U.S. which estimated that approximately 37% of jobs can be done from home in the United States.xiii Statistics Canada concluded that about 38.9% of Canadian workers are in jobs that can plausibly be done at home. This aligns almost perfectly with Statistics Canada’s March 2020 Perspectives Survey Series that found that 39.1% of workers were teleworking during the last full week of March during the first wave of lockdown.

Very significant variations based on gender, age and education exist as reported by Statistics Canada.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_38.jpg

The potential implications of these demographic considerations are explored in section 5 below which examines the impact of sustained COVID restrictions on Toronto as a desirable downtown residential community. The reality is that Toronto’s downtown residents have a demographic profile that differs significantly from that of the rest of the city. Specifically, residents are younger and, as reflected by Statistics Canada analysis, thus less likely to hold jobs that can be performed remotely.

To understand the capacity for remote work on a regular, on-going basis SRRA has coded NAICS jobs. When assigning a classification SRRA has been informed by the criteria used by Statistics Canada.

Specifically, when considering the task content of an occupation it is assumed that an occupation cannot be performed at home if it meets at least one of the following criteria:

  • the need to perform work for or work directly with the public;

  • the need to work outdoors;

  • the need to operate or repair machinery and equipment;

  • the need to inspect equipment, structures or materials;

  • the need to wear common or specialized protective or safety equipment;

  • the need to handle or move objects; or perform general physical activities.

In the absence of these considerations an occupation is considered to be one that can be performed from home. Rather than the binary approach adopted by Statistics Canada, SRRA has assigned jobs in one of four ‘work remote’ categories.

Most comparable to the Statistics Canada approach is the code of “No” indicating a task cannot reasonably be performed remotely on an on-going basis. Closely related is the “Low” category which recognizes some jobs can be performed remotely for limited periods of time but not on an on-going basis.

At the other extreme are jobs coded as “High” which are those that can be performed remotely on a near indefinite basis. Jobs assigned a code of “Moderate” are those for which some element of regular office-based work is both necessary and desirable.

As documented in SRRA’s Occupancy Index, interviews with employers show that the fact a job can be done remotely does not mean it will be or indeed should be. Function is not destiny, especially for younger workers for whom “face time” is seen as a key aspect of mentoring and career advancement.

As shown below, almost 70% of jobs in the downtown can reasonably be performed remotely on an on-going basis. Using total compensation as a proxy for economic impact it can also be seen that these jobs account for almost 80% of the economic activity generated by the downtown.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_40.jpg

The problem, however, is the 32% of jobs that cannot be performed remotely which total more than 190,000 jobs. If one assumes that those in Consumption and Distribution and Services are dependent for their survival on a return to “normal” it can be estimated that almost 91,500 jobs, representing almost $2.6 billion in compensation, are at immediate risk.

More than 90% of the downtown wealth-creating economy as measured by total compensation can be considered to be largely immune to place-based work constraints. The same is true for more than 87% of Service-related compensation.

While 33% of Institutional compensation is related to jobs that cannot be performed remotely, these are largely concentrated in health sciences, meaning the risk of these jobs disappearing is very low. In reality, health services can be expected to actually grow. As shown above, the risk is to those jobs largely concentrated in Service and Consumption and Distribution activities with a Low to No remote work rating.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_41.jpg

3.4 Methodology: Time Frames for analysis

In assessing the economic and social impact of extended COVID-related restrictions and delayed return to regular workplaces the study examines the data from three perspectives:

  • Short-term, now through March 2021;

  • Medium-term, through to Fall, 2023 (best case assumptions for vaccinations)

  • Longer-term, beyond 2023 (best case for re-opening of the border with the U.S).

The short-term period carries through the end of the current fiscal year of the Federal and Provincial Governments. Supports to persons and businesses that may moderate the impact of COVID restrictions on the economy can be assumed to last at least through this period. It is also assumed that this period will in all probability see a second near total shutdown of many businesses during the mid-December 2020 through March period.

The medium-term extends through the Fall of 2023. Many analysts such as the Conference Board of Canada and major banks explicitly assume that an effective vaccine will be available and distributed by June of 2021. This author believes this to be an optimistic timeframe.

The date of Fall 2023 is suggested as a reasonable time period for a vaccine to be shown to be effective and also distributed globally and especially in the United States. Until both of these conditions are met it is difficult to foresee a return of foreign and domestic levels of tourism, with the attendant opening of the border with the U.S.

Beyond Fall 2023 little can be projected with any certainty. An outline is proposed that assumes a world in which COVID has become endemic and effective therapeutics and medical capacity have been established. It is this longer period that also allows for the gradual return of confidence on the part of most Canadians.

Utilizing these three timeframes, the study also provides commentary on the extent to which a shift to remote work practices and the related impacts on the downtown “experience” economy could affect perceptions regarding the urban experience in downtown that has, until recently, distinguished Toronto’s success as a well-rounded urban centre.

4.0 The State of Play at the Start of the 2nd Wave

At the time of writing, with Toronto and the rest of the province at the start of a second wave of infections, that number of office workers downtown on any given day hovers around 40,000 workers.

While preliminary assessments of the first wave and the partial recovery that followed can be identified, it is perhaps more important to note the enduring weaknesses that exist at the start of the 2nd wave.

The First Wave and Partial Recovery

The unprecedented drop in economic activity from mid-March to the end of April created a huge hole in Canada’s economy. Statistics Canada reports a second quarter GDP contraction of 38.7%. xiv The main driver of this huge contraction was the reduction in labour markets as the near total lock-down of the economy saw millions ordered to stay at home to contain the spread of the virus. With the lifting of total lock down restrictions labour markets started to recover in May.

At its trough in April, real GDP was at 82 per cent of February’s (pre-COVID) level, 3 million Canadians were out of work (a 15.6 per cent decline in employment), and total hours worked had plummeted a staggering 28 per cent.xv

Recovery could be seen by mid-summer. Statistics Canada reported that July’s economic activity was at 94 per cent of February levels, and by August, 1.9 million jobs had been recovered, albeit in many cases with reduced hours.

The K Shaped Recovery

It is now commonplace to hear the recovery described as having a K-shape as clear fault lines have emerged. The two spokes of the ‘K’ define two divergent trajectories. The upper spoke applies to the people with good incomes, generally in salaried occupations, who still have jobs.

The lower spoke reflects the downward trend and enduring reduction in total hours worked for lower-income people generally in hourly paid occupations. In addition to reduced hours, most actual job losses are concentrated among these types of employees.

Across the economy, temporary and part-time staff were laid off with an unknown number yet to be recalled. Anecdotal evidence also suggests much freelance work has been postponed. This means no income at all for a significant number of people as more than a third of Canada’s workforce is in something other than a full-time job. The extent of part-time employment is lower in Toronto where 25% of employment tracked by the City is part-time. In the downtown the level of part-time employment is 20%.

For full-time workers there is a clear divide. According to Statistics Canada, 15 per cent of those making $22 per hour or less (basically $38,000 per year) have been laid off or now work less than half of previous hours while the rest of workforce has more or less recovered.xvi This bifurcation of the labour market appears to be lasting as the lower earning jobs are clustered in economic activities that remain in the most challenged.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_44.jpg

The ‘Gig’ Economy

It is important to note, however, that these estimates do not include those engaged in the “gig” economy who are reported as “contractors” rather than employees and thus not measured by the City’s annual employment survey.

Statistics Canadaxvii (based on 2016 data) and more recently the Bank of Canadaxviii have sought to define and measure the size of the emerging new form of labour market participation. Statistics Canada defines such workers as “unincorporated and self-employed individuals who enter into contracts with firms or individuals to complete a specific task or work for a specific period of time. The definition includes unincorporated self-employed freelancers and on-demand workers hired for jobs mediated through online platforms such as Uber, TaskRabbit, Upwork, Fiverr and Freelancer.” These workers are not eligible for benefits.

In Toronto, as of 2016, one out of every 10 workers participated in the gig economy for at least some of their income. The number of gig workers increased sharply from 2005 to 2016 with the first surge corresponding to the 2008-09 recession and a second surge taking place in 2012-13 due to the proliferation of online platforms. The Online Labour Index, an economic indicator that provides an online gig economy equivalent of conventional labour market statistics, found on- demand labour through platforms has grown 40 per cent since mid 2016 with Canada’s share up from 4.1 per cent to 9.7 per cent, the fastest growth of all regions examined.xix

The Bank of Canada suggests 18% of the workforce engages in Gig work, with the majority being youth but a non-insignificant also being seniors and those in prime-working age. Work intermediated by web-sites and mobile platforms accounted for 35% of workers but represented the fastest growing portion.

Largely driven by economic slack and deterioration of the “normal” economy, the “gig” economy can be expected to increase proportionally in size as job losses in traditional ventures occur.

Prior to the pandemic the Bank of Canada concluded that including this sector would increase labour force participation rates by 2-3%. In downtown Toronto this would mean 5,000 to 7,500 people but probably higher given the fact that younger workers are over-represented in the gig economy and are a larger share of the downtown population.

Consumer Spending

During the sustained lockdown in the spring of 2020, government programs provided unemployed and under-employed Canadians with sufficient support for basic consumption but were not enough to allow for discretionary spending. In addition, as restrictions were scaled back the combination of actual and perceived health risks encouraged many to avoid in-person shopping wherever possible, underscoring the importance of psychological and perceptual considerations as critical drivers of consumer confidence. Regardless of formal restrictions, these personal decisions will continue to play a determinative role for many consumers, especially when access to retail requires the use of transit which is still viewed with suspicion by many.

This is readily observable. Before COVID, the Eaton Centre was one of North America’s premier retail destinations. While malls in the suburbs have enjoyed a resurgence in activity, stores and services in the Eaton Centre continue to experience drastic reductions in visitation and sales. Stores and restaurants in the PATH, as well as hundreds of street-oriented small businesses that normally depend on office workers and other visitors for their revenues have been particularly badly hit by the pandemic.

As economies started to reopen, gross or aggregate retail activity returned to pre-COVID levels. The persistence of low interest rates and ratcheting up of savings amassed during the lockdown by many could have been expected to sustain consumer spending in the near term, but the onset of the second wave and subsequent lockdown will no doubt undermine this trend.

The persistence of physical distancing measures and border closures will continue to limit growth in the food and accommodation and entertainment industries.

RBC’s COVID Consumer Spending Trackerxx (released at the beginning of November) documented the following reductions in consumer spending:

  • Year-over-year change in credit and debit spending as of 31 March 2020 was 37.5%. This trend remained negative through June, 2020.

  • By the Fall, 51% of retail transactions were being conducted remotely (i.e. on-line), an increase from 42% pre-COVID.

  • Spending in restaurants dropped 68% in March, compared to March, 2019. By October, significant improvement had occurred but spending remained 15% down on a year over year basis.

  • Spending on entertainment, arts and movies reached a low point of -70.3%, and remain down 23%, year over year.

Small Business Barely Surviving

A survey conducted by the Canadian Federation of Independent Businesses (CFIB)xxi reported

the following responses from members, concluding that enterprises were doing poorly as of November, 2020.

  • Some 31% remained closed or were not fully open.

  • Staffing was 58% below normal levels and revenue had declined by 73% from pre-

    COVID levels.

  • Some 17% of businesses were contemplating permanent closure, and 34% indicated

    that, based on current revenues, they would only be able to survive one year.

  • More than half (56%) said that surviving the second wave will be a challenge.

NGOs/Charities at Risk

Another sector of the economy showing signs of strain as a result of impacts caused by the pandemic is the non-profit (also known as non-governmental organizations or NGOs) and charities. According to a survey conducted in June 2020xxii, federal and provincial programs have not provided this sector with sufficient levels of support to help NGOs navigate the COVID crisis or prepare them for recovery.

Although 40% of NGOs/charities report an increase in demand for their services, revenue

through grants and donations has fallen. With an average decline of more than $120,000 annually, estimated losses will reach approximately $90M.

Thirty percent of NGOs have had to lay off staff, totalling about 3,000 jobs. Some 20% report that, without specific financial supports, they will close permanently within six months.

In Toronto nearly 50% of NGOs indicate that will only be able to remain operational for one year under current conditions. Although more than a third of these organizations are deemed to be ‘essential services,’ 29% of NGOs have had to lay off staff. These negative trends are likely to have a disproportionate impact on Downtown Toronto, which is home to a large number of NGOs, employing more than 18,800 people.

Tourism on Hold

Before COVID, Toronto received more than 25 million domestic and international visitors annually, contributing billions to local hotels, restaurants, bars, theatres, sports and other entertainment venues, the majority of which are located in downtown. This is a sector
of Toronto's economy that supports 70,000 jobs and added 10,000 new jobs over the past 10 years.xxiii

According to Destination Canadaxxiv, as of May 31, estimated overnight arrivals had declined 99 per cent, 770,000 hospitality jobs had been lost nation-wide, and the industry’s normal revenues had incurred ongoing losses of 80 to 90 per cent. Tourism, hospitality, and sports — usually major draws and income earners for the city — have been devastated. Expectations of recovery cannot be credible until a vaccine that is globally distributed and effective is in place.

Transit Broken

Transit in the Toronto relies upon the fare box to an extent that far exceeds norms in other jurisdictions. The collapse in transit ridership has caused municipal transit operating budgets to crater. Prior to the pandemic, almost 117,000 commuters from the regions around Toronto used transit, mostly GO, to access Torontoxxv, with many of these going to downtown destinations near the Union Station terminus of the GO rail service. This ridership has not yet returned. Metrolinx reportsxxvi that ridership for April through September was down by 92.4%.

Within Toronto, the subway (and to a lesser extent the surface streetcar routes) has traditionally been the main transit delivery source for downtown. To date total TTC ridership has returned to 35% to 40% of its pre-COVID levels. This, however, has largely been focused on surface bus routes. Subway usage remains historically depressed.

Emergence of Reputational Challenges

Some areas of downtown are reporting increases in petty crime and calls to 911. BIA managers have expressed concerns for the City’s reputation as a safe, clean place to shop, live and visit. Greater indicators of inequality and an emergent erosion of social cohesion are seen by many as people experiencing homelessness and those in precarious economic situations are more prominent.

In many respects what has always been present is now more visible as the masses of people – workers, students and tourists – who once dominated city streets day and night are now no longer present. In their absence, the most marginalized remain.

A greater reluctance to go downtown at night is an immediate early indicator of long-term reputational risk to the downtown.

Early Signs of Softening Rental and Condo Market

New third quarter numbers from the Toronto Real Estate Board (TREB)xxvii show there are now 113 per cent more units available for lease on the market than in the third quarter of last year, when there were 16,350 units up for rent. URBANATIONxxviii, which focuses on condominium activity, reports a 215% year-over-year increase in the number of condos listed for rent in downtown Toronto.

There are now nearly 35,000 units available in the Greater Toronto Area. Smaller 500-square- foot units are also getting harder to rent and average rent are falling. TREB's numbers show that this time last year, the average one-bedroom was going for $2,262, whereas now they're renting for $2,012. (e.g. 11% drop)

According to website rentals.ca, the average asking rent for a one-bedroom in the city was $1,922 in October — a 2.3 per cent decline from September and a 17.3 per cent plunge compared to the same month last year.

5.0 Conclusions

5.1 Part 1: What is the risk to jobs?

Statistics Canada data shows the different impact lockdown measures had on different sectors of the economy in the spring of 2020.xxix As shown below, the different composition of the downtown economy and that of the rest of the City is stark with the annualized GDP reduction outside of downtown being almost double that in the downtown.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_50.jpg

The data also highlights the economic activities and sectors that are most at risk, adding quantitative evidence to support many anecdotal observations. The data also supports the calls for assistance made by various advocates and industry associations.

SRRA’s analysis concludes that the risk to downtown economic activities can be best understood as a series of risks that will increase or manifest themselves over time. When projecting on-going possible impacts and risks SRRA adopts three time periods:

  • Short-term extending through March 2021;

  • Medium-term extending through to Fall, 2023, and

  • Longer-term, extending beyond 2023.

As shown below, 25% of total employment in the downtown is in activities that have a low risk of impact, regardless of time frame. These activities also account for 33% of part-time employment, so it is not unreasonable to assume that this may increase over time.

At the other extreme, however, are jobs such as those in the tourism and hospitality sector, which have already been undermined and will be further impacted immediately if the City is forced to endure an extensive second lockdown. If the border remains closed and mobility continues to be restricted, there is a risk that many of these will disappear.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_51.jpg

Policy choices made by the federal and provincial governments, the U.S. and internationally will have a significant effect on short and medium-term economic impacts. As presently configured, government programs are sufficient to support basic consumption by individuals and provide relief for recurring expenses for a range of businesses. These programs will provide a floor to demand and will help avoid the erosion of demand over the short-term from now through to Spring, 2021 (the end of the fiscal year for both levels of government). More concerning, however, is that these supports will not be sufficient to sustain demand over the medium or even the longer term. Unlike previous recessions, the COVID recession is the result of ‘demand suppression,’ or, for some industries, ‘demand elimination.’ For the BIAs and business leaders this is an entirely new type of challenge without precedent.

SRRA suggests that the medium-term is the critical period for the economy.

Extending for three years, this is the period that will determine if effective medical advances can be implemented (both vaccines to prevent infection and therapeutics to treat COVID-related illness), which will allow for the gradual return to previous levels of individual consumer confidence (both in their safety and their economic security).

It is this period that will be most critical for civic and business leaders as they address and mitigate the emergent social challenges. For the Downtown Yonge BIA and the Entertainment BIA in particular the reputational risk is critical. These are the two major “destination marketing neighbourhoods” and it can be expected that they will see a longer period of recovery as it wil take time to build the community and consumer confidence to come back into the neighbourhood. The social inequity and the challenges that have long existed have become starker and only increased during COVID and these will remain well into a recovery and rebuild phase for downtown.

This is also the period during which a return to open borders for travel and trade can be assumed to occur in the best-case scenarios. Without this, a full return to the levels of demand found prior to COVID cannot be expected.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_52.jpg

The longer-term is the most speculative. In the best-case scenario, the “new normal” is much like the pre-COVID reality. It is also plausible, however, that the longer-term could be one that results in follow-on economic shocks triggered by the COVID experience. Risks at the macro economic level, outlined below, could impact credit markets, creating disruptions comparable to those experienced in the 2008 financial crisis. Less extreme outcomes which nonetheless necessitate a new configuration of activity can and should be expected.

Economic Impact of COVID on Downtown 7 December 2020 FINAL1024_53.jpg

Almost $4 billion in GDP and almost 81,000 jobs have either been effectively shut down already or are poorly suited to survive another extended lock down and/or a complete closing of the border. Although these activities only account for 5.5% of the downtown’s total GDP they account for more than 25% of the establishments downtown and almost 15% of all jobs.

These activities also form the very core of the “urban experience” economy that is central to the ‘reputational attractiveness’ of the City. As addressed below, many of the amenities involved are central to the location decisions of residents. The erosion of these can be seen as a risk that would lead to more and more residents choosing to relocate.

Assuming on-going government direct supports for businesses and supports sufficient to maintain demand by consumers for basic and essential goods (clothing, furniture and general items) it can be anticipated that approximately 40% of jobs and GDP in the downtown can survive with moderate impacts.

Even among these sectors, however, significant risks to specific activities can be expected. The post-secondary sector relies significantly on revenue from international students. If, as expected, border restrictions remain in place over the medium-term it is inevitable that the downtown universities, most especially the University of Toronto, will be impacted.

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The charitable and non-profit sector is also in a unique risk position as noted in Section 4. Generalized demand reduction can also be expected to impact telecom and ultimately rental and real estate activity.

Impacts on those activities that support the larger economy (administrative, management and professional services) can be expected to assume new configurations. If the period of remote working extends for a sustained period of time it is inevitable that changes made on a temporary basis may become permanent. Clustered in “white collar” activities it is unlikely that job losses will be permanent but it is likely that the re-location of a portion of these away from the downtown will occur.

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Activities at longer-term risk, identified in the table above, have the best potential to be insulated from COVID restrictions. The difference is the allowance for the unknown. In the event of long- term structural changes to the economy or a second financial crisis or COVID becoming unmanageable, we conclude that these economic activities would face significant challenges. The likelihood is by definition unknowable but it is prudent to quantify the risk profile of a “worst case” scenario.

5.2 Part 2: What is the risk for the downtown as a residential community?

As noted in Section 4, vacancy rates for downtown rentals are beginning to increase and rents are dropping.xxx Anecdotal evidence and intuitive observation suggest the lack of jobs and the collapse of downtown social life opportunities, especially for low wage earners, in the downtown residential markets is driving a short-term downturn in the rental markets.

Media reports on changes in rental conditions away from small, functional “boxes in the sky” that served primarily as a sleeping location for those who spent their waking hours working or taking advantage of the lifestyle options afforded by the previously vibrant downtown may, in fact, be supported by the evidence.

The already softening condo market has seen apartment listings increase 45 per cent year over year. Units under construction will add over 45,000 units over the next 18 months. Anecdotal evidence from realtors and brokers suggests that pre-closing assignment sales have doubled over levels normally seen suggesting concern on the part of some investors.xxxi Sales, however, continue, making it premature to suggest any fundamental change in the market is either imminent or inevitable.

As detailed below, the risk to the downtown rental market is driven both by economic considerations and, perhaps more importantly, by lifestyle choices reflective of the unique demographics of downtown residents.

As shown by demographic statistics, the downtown is in many respects very different from the rest of Toronto.

  • Downtown residents are younger, with 42% between the ages of 20 and 34, compared to less than 23% in the rest of the City.

  • As a result, 43% of households are headed by someone under 35, compared to 17.5% of households in the rest of the City.

  • Another significant difference is that the percentage of single person households in the downtown is much higher than in the rest of the City (50% versus 30%).

  • Almost 65% of downtown households are either single (i.e. not married) or are living with room mates, almost double the equivalent percentage in the rest of the City.

  • Significantly, almost two thirds of downtown residents are renters. compared to less than 45% in the rest of the City.

  • It is also worth noting that downtown residents tend to be more mobile, with over 63% changing homes in a five-year period compared to less than 40% in the rest of the City.

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Taken together, these demographic realities show that the downtown population is more susceptible to change than the rest of the City. Single person households are single earner households with fewer resources to fall back upon in the event of work disruption.

Many residents aged 15-24 as well as individuals in non-family households are assumed to be students, SRRA estimates this number to be approximately 30,000, 20% of all downtown households. How these people will act in a world of on-line schooling without the attractions and amenities of downtown is unknown.

As shown in Table 14 of section 3, younger workers and especially younger men are the least likely to hold jobs that can be performed remotely. This fact, combined with the profile of jobs held by downtown residents shown below, adds economic considerations to the demographic issues raised above as reasons why downtown residents may be motivated to relocate out of the downtown.

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In total, 50,288 downtown residents hold jobs in economic activities that can be considered to be at high risk to being impacted by COVID-related restrictions. This accounts for almost 28% of the employed downtown labour force.

Moreover, an unknown number of the nearly 15,000 employed in the education sector will be graduate students and other students employed in on-campus activities.

A further economic indicator of the risk to downtown residents is household income. As shown in section 4, the slow recovery has seen a clear K shape with incomes of approximately $40,000 per year showing the slowest recovery and the greatest level of on-going reduction in hours worked. As shown below, almost 33% of downtown households have incomes under $40,000. These 50,000 households are “at risk” the longer COVID restrictions continue.

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5.3 Part 3: What is the risk for government revenues?

City Finances

Of the three orders of government the City confronts the most difficult path forward as, unlike the provincial and federal governments, it is not able to run operating deficits or finance current operations through the issuance of debt. Its revenue base, however, is not as exposed to economic downturn as the tax base shared by the federal and provincial governments which will see declining sales tax and income tax revenues that are not subject to City taxation.

The City’s primary own-source revenue is from the property tax base (including land transfer taxes) and fees for City provided services such as transit fares and City Parking revenues. In a report dated October 2020xxxii, the City Manager reported that “It is well understood that the financial pressures caused by COVID-19 will exist into at least 2021.

City staff are estimating a preliminary, opening pressure for the 2021 Operating Budget of $1.5 billion” which include decreased revenues and increased costs.

In In the downtown most property tax is largely commercial in nature. Although downtown occupies less than three percent of the City’s land area, the assessed value of real estate accounts for about 25% of all revenues from property taxxxxiii. While some delinquencies can be expected the fact that most downtown commercial properties, as measured by square footage, are large office building and centres that are predominantly owned directly or through subsidiaries by large institutional investors primarily in the form of large pension funds. With stable portfolios and very long investment horizons, these are in many respects the ideal owners for commercial real estate during a pandemic. While individual tenants, especially in retail and food, will be seriously challenged, the ultimate responsibility for the payment of property taxes will continue to fall on large institutional owners that are capable of paying.

The situation for hotels presents a comparable situation as least where the larger hotels are concerned as most are part of established and in many cases global operations.

The City has for many years benefitted from significant revenue from the land transfer tax. This tax base may see significant volatility but real estate sales as a whole have rebounded following the period of total shut down. It is also equally true that COVID-driven sales of existing condos in particular may increase. Insulating itself from this unpredictable tax base has been a policy imperative advocated by City managers for many years and this will be more so the case as the City navigates through the uncertainty of the next few years.

The biggest fiscal challenge confronting the City is transit fares. TTC fares have been budgeted at approximately $1.2 billion in recent years. At present, ridership remains compromised and well below 40% of pre-COVID levels. It is prudent for the foreseeable future to budget on the assumption that fare revenues will remain significantly compromised. Assuming a 50% reduction creates a $600 million challenge.

Of all the areas that City policy can address, transit revenue enhancement should be among the top priorities and focussed on diversifying the revenue streams available to support transit operations.

Provincial Finances

The Province collects property taxes to support education. As with municipal property tax revenue, this tax base is significantly insulated from COVID related risk due to the significant ownership of commercial real estate by large Pension Funds. The Province’s share of land transfer tax is also subject to the same observations about municipal land transfer tax.

As noted in section 5.1, the assumed worst case short-term impact on Toronto’s downtown is a reduction in GDP of $7.8 billion assuming the measured impact at the height of the Spring 2020 lockdown was annualized.

Tax loss can be estimated as a share of GDP. In Ontario taxes represent approximately 14.25% of GDP. Assuming a $7.8 billion GDP reduction the assumed Provincial revenue loss would be approximately $1.1 billion in foregone tax revenues from all sources.

As with transit in Toronto, the Province faces a significant and enduring challenge as a result of reduced Metrolinx fare revenues. Assuming a short to medium term reduction in ridership of 80% it is prudent to assume a fare loss challenge of at least $450 million.

Federal Finances

Federal revenues are generally 20.7% of GDP. Assuming a $7.8 billion GDP reduction in downtown, the assumed Federal revenue loss would be approximately $1.6 billion in foregone tax revenues from all sources.

5.4 Part 4: Macro Economic Risks & Conclusion

Macro Economic Risks

There are three major macro economic variables that are beyond the control of Canadian decision makers. It is important that these be acknowledged as “known unknowns” but it is equally important that such an acknowledgement not be taken as concluding that worst case outcomes are either inevitable or indeed probable. These risks are:

  1. Residential Real estate

  2. Global Commercial Real Estate

  3. Immigration and International Travel

Residential Real Estate

Some observers have noted a tightening of financing qualification conditions with down payment requirements increasing to 35% from 20% and banks moving to lower inclusion rates for rental income down to 50% from 80%.xxxiv The risk that these changes may trigger reduced investment due to reduced access to financing is of concern especially to small investors. Others have suggested that reduced immigration flows and a flight from downtown by residents mean Toronto’s downtown housing market has the biggest bubble risk in North America. xxxv

Such worries, however, overlook the fundamental soundness of the downtown housing market. While adjustments in supply and demand will have short-term impacts there is no reason to conclude that such impacts will be permanent.

Global Commercial Real Estate

Internationally, observers in the US and UK have flagged concern about commercial real estate defaults and the size of such financing now bundled into investments held by large investors.

The integrated nature of global financial markets means the Financial Services industry concentrated in Toronto could be exposed to international risk as was the case with the 2008 financial crisis.

Immigration and International Travel

The timing and scale of an eventual return to pre-COVID patterns of immigration and travel is dependant upon the success of other nations in reducing and ultimately controlling COVID. This is beyond the control of Canadian actors. The importance, however, of a such flows to the downtown economy cannot be understated.

Conclusion

This report has outlined and sought to quantify the economic costs for the downtown created by the COVID pandemic. As detailed herein these costs are significant and the risks are especially shouldered by the lowest paid and small businesses. At a human level there has been and will be real pain for far too many.

It is equally true that the downtown economy’s structure and diversified nature mean it is very well situated to not only survive but thrive. It is important to note that the challenges faced in Toronto are the same as those faced by our international competitors. Managing recovery will see changes at the individual level but the long-term prospects for Toronto retail, tourism and other sectors challenged in the short term remains strong.

All of the factors that made downtown Toronto a desirable place to live and work prior to COVID will continue to be present as we manage COVID related challenges and long after COVID is either eliminated or managed as an endemic challenge within acceptable Public Health parameters.

Toronto’s downtown will continue to be diverse, attractive to new-comers and provide a concentration of opportunities in finance, health, post-secondary education, technology and culture.

The economic drivers of the post-industrial economy are the drivers of the Toronto downtown economy. The fundamentals that have made Toronto’s downtown a success have not been changed.

6.0 APPENDIX - BIA Specific Data Tables

6.1 Downtown BIAs by Major Economic Activity – Jobs

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6.2 Downtown BIAs by Ability to Work Remotely

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6.3 Downtown BIAs by Time Risk

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6.4 Time Risk by Downtown BIA

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6.5 BIAs by Time Risk & Activity Bloor Yorkville

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BIAs by Time Risk & Activity Downtown Yonge

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BIAs by Time Risk & Activity Toronto Entertainment District

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Downtown BIAs by Time Risk & Activity Financial District

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Downtown BIAs by Time Risk & Activity St. Lawrence Market Neighbourhood

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Downtown BIAs by Time Risk & Activity Waterfront

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7.0 Endnotes

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Sponsors of this Study

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Occupancy Index - December 1st

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Office building occupancy has declined to pre-September levels. Interviews with landlords and tenants suggest that compliance with public health guidance is the principal driver behind shutting down or slowing the pace of voluntary return and permitting access for essential workers.

SRRA’s research, however, has shown a change in approach by employers. Throughout the Fall, interviewees expressed an increasing desire for a return to work in the office. Adjusting to remote work has created an awareness that while some remote work could become permanent, determining how to arrive at a balance between personal choice and the value of in-office interaction and collaboration remains a critical human resource challenge. The resulting impact on employee density in office space and facilities planning is very much an open question.

New employee density metrics will initially focus on groups of employees with the greatest demonstrated need to return to the office. Employee densities will be measured in response to the functionality served rather than overall ratios of employees to the amount of leased space. Coordinating functionality through steps such as ensuring that specific teams are fully staffed will continue to be a work in progress.

Although COVID outbreaks have been linked to industrial workplaces and institutional care settings, we are not aware of any outbreaks associated with office-based environments. It is not known, however, whether this because office-based work represents a lower risk or if this is the result of effective risk management on the part of landlords and tenants to reduce or eliminate close physical contact.

As employers continue to heed public health guidance by delaying planned returns to working in-office, decision makers are focusing on specific actions and communications strategies regarding employee safety that can be implemented as soon as it is appropriate to do so. This mirrors steps being taken by the region’s major transit agencies the TTC and Metrolinx.

While announcements regarding potentially effective COVID-19 vaccines have stimulated discussions about returning to ‘normal life,’ the public conversation in Toronto rarely includes the benefits of a return to the office, as is occurring in peer jurisdictions like London and New York. For as long as office workers remain absent from downtown, small businesses such as retail and restaurants will continue to suffer, leading to more and more ‘for lease’ signs in shop windows.

Our interviews indicate that Toronto’s business leaders continue to catalogue unprecedented levels of COVID-related social and economic impacts on downtown, which has been disproportionately affected by the reduced economic activity caused by shut downs to address the virus. The best way to help downtown businesses survive and thrive is to encourage the earliest possible safe return of office workers. Figuring out how to do that remains our biggest challenge.

Links to Articles of Interest

Click to Read - How New York transit is approaching communications with the public

Click to Read - London businesses calling attention to impact on economic ecosystem of retail, restaurants, pubs etc.

Click to Read - New York mayor pushing employers to return to the office

Click to Read - Montreal’s mayor also focusing on a return to the office

Click to Read - Rare mentions from government regarding the role of office workers

Click to Read - Quebec green lights opening offices

Click to Read - What will happen to London’s talent pool if Brexit limits trading?

Click to Read - Important to look beyond the headlines: buried in the article, World Economic Forum foresees working remotely as a temporary fix

Click to Read - Public sentiment against return to the office is frustrating landlords, companies

Occupancy Index - November 1st

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Notes from Tenant Interviews

While the return to the office remains a voluntary personal decision the fear of increased COVID cases in the region is restraining the growing pressure to return. The efforts companies and landlords have gone to create the best possible environment has been extensive. While evidence mounts that remote work fatigue and COVID fatigue are building it has yet to emerge in the data.

Companies are beginning to consider significant investment in reconfiguring the office premises with an eye to potentially more permanent change. Few believe that office densities of 60 sq ft per person will prevail and may be replaced by new layouts which work for collaborative, creative and communal activity.

Projecting a date when things will return to normal is no longer a matter of conversation. Expectations in the Spring, early July and mid September that people will return to the office simply did not materialize. Few are projecting a fixed date in the future. The future return to the office will likely be staged over time as companies respond to employee needs.

Links to Articles of Interest

Click to Read - England’s second largest city is enduring a second lockdown. This article explains how damage to the economic ecosystem will drive a K-shaped recovery

Click to Read - Employers keen to get their workers back in the office can face legal hurdles

Click to Read - PwC, one of England’s largest employers, commits to retaining all office space

Click to Watch - This short web video that illustrates the importance of equitable public transit during COVID to serve essential workers

Occupancy Index - October 15th

SRRA has completed its review of occupancy prior to September 1st, The Data was obtained from building access card reports and from interviews with tenants from large financial services companies to midsized tech and non-financial services companies.

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All figures are calculated by taking the number of employees who attended in the weeks following the late March shut down over the normal number of employees who attended the offices on a weekly basis in January of 2020. The importance of this methodology is that it recognizes that currently collected data using card access information and other property management tools and interviews with tenants is only about those who attend the office. This number can not be divided by total employees at the company because there is a normal number of employees who do not come to the office due to holidays, sick days, pre-COVID work at home permissions, business travel and other normal course of business reasons.

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The sample size used by SRRA to collect the data was less than 10% prior to September but is considered to be accurate within 20%. The sample size of building data and tenant interviews since September 1st has increased to between 20 and 30%. This sample size also has few data points which vary from the average by any significant amount. For example, no tenant reported that more than 25% of their employees had returned to the office and the vast majority of tenants reported some essential services employment required to be in attendance.

For the period October 1st to October 15th there were no material changes to the Index. The next report will include occupancy results post Thanks giving weekend and the increase in cases reported.

Occupancy Index - October 1st

For September 2020, the numbers of tenants and landlords reporting occupancy increased to the point where the sample size exceeded our minimum of 10%. Building managers submitted data representing 24% of buildings in the study area. Tenants interviewed for the study occupied 8% of the office space. While every attempt was made to get an even representation from large buildings and small and from tenants who represented different types of business the process of obtaining a complete balance is still underway and will be reported on in greater detail in future reports.

Buildings reporting represents                               21,657,013 sq. ft. or 24% of all buildings

Returned to work in those buildings as a percentage of normal occupancy

Sept 1st                       Sept 15th                      Oct 1st

    7%                               10%                             9%

31 Tenants interviewed represents                        7,586,456 sq. ft. or 8% of all tenants

During the interviews questions related to;

·         working remotely pre-COVID during COVID and post COVID

·         current number of employees who work in office

·         conditions in premises to allow for return to work

·         use of transit pre-COVID and currently

Responses:

Pre-COVID employees working remotely was 4%. During September companies with all their people working remotely was less than 20%. Companies planning a gradual return was approx. 40%. Companies not planning a significant return before January 2021 was approx. 40%

All companies were reporting compliance with Government regulations and recommendations.

Benchmarking the Return to Work - Office Employment Downtown Toronto - Worldwide review of Best Practices

The following summaries will provide a benchmark against which Toronto’s progress can be measured. We can state on a preliminary basis that Toronto shares the following characteristics with other jurisdictions:

  • Even though TTC and Metrolinx have taken comprehensive measures with respect to cleaning, wayfinding and providing for physical distancing, transit ridership has increased marginally but is still much lower than ‘normal.’

  • Restaurants and retail stores in downtown cores continue to experience significant losses.

  • Landlords in buildings of all sizes have implemented major reallocation of space within offices and adjusted building access and egress in accordance with recommended norms, however, occupancy levels in office buildings also remain low.

Quick Relief – a post-COVID opportunity to create more personal space on transit

The impact of COVID-19 is unprecedented, but no one yet really knows or understands if, when, or how city life will return to something approaching normality. High on the list of imponderables is public transit. If the pandemic achieves nothing else, it will have given those Torontonians who had to step outside a unique glimpse into life without congestion.

Future of Office Space Post-Covid

The challenge of imagining the future of cities in a post-pandemic world has been taken up by a wide range of opinion leaders, policy makers and urban practitioners, ranging from urban planners and architects to real estate professionals, economists, and institutional lenders. Thoughtful commentaries by Adam Gopnik in the New Yorker and Jack Shenker in the Guardian remind us that plagues, pandemics and comparable disruptions have shaped cities and civic behaviour over many centuries. Expect more of the same, they suggest, and then some. But when it comes to major employment in office buildings there are very distinct differences between short term outcomes and long-term trends.